Table of contents
Overview
Z-Force is Zuora's native force.com application that integrates your Salesforce CRM implementation with Zuora.
Features
Z-Force is designed to help your front-line employees use their Salesforce CRM accounts to create new subscription quotes and orders, up-sell and cross-sell new products, make subscription adjustments, and keep your customers renewing. And it's all seamlessly integrated with Zuora's powerful Z-Billing and Z-Payments back-office applications. So, everything flows through to billing and payment operations, and you have access to key end-to-end metrics like Monthly Recurring Revenue (MRR) and Total Customer Value (TCV).
Z-Force Modules
The Z-Force modules include:
- Z-Force Quotes: Allows your salespeople to easily build customer-ready quotes for subscriptions based on your Zuora product catalog. Quotes can be created directly in the Salesforce Opportunity object and sent to the customer for approval. Quotes can be created for new orders, add-ons, renewals, or upgrades.
- Z-Force 360: Makes all customer subscription, billing, and payments data visible within Salesforce for a 360-degree view of your subscription business. Z-Force 360 synchronizes your Z-Billing data over to Salesforce, allowing your extended team (for example, customer service or collections staff) to view this information and perform certain tasks without having to log into Zuora.
Z-Force Documentation
If your business has purchased Z-Force and is at the point of implementing or trying it, see the Z-Force documentation, including an installation guide with step-by-step instructions about:
- Installing the Z-Force package in your Salesforce tenant
- Configuring page views and custom objects in SFDC
- Synchronizing data between Salesforce and Zuora
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