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Zuora Editions

This article describes the features and services that come with each edition of Z-Business, Zuora Platform, add-ons, and Global Support Plans.

Contact Zuora Sales if you are interested in purchasing additional features and services.

Legend

 File:Z_Media/checkmarkGreen_xsm.png Included in Base Fee | File:Z_Media/greenDollar.png Additional Fees Apply 

Z-Business

Commerce

Feature Growth Edition Enterprise Edition Nine Edition
Subscription Pricing Catalog File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Entitlements

Lets you associate many features with a product and bundle them together. The "Feature" concept is available from the Zuora Product Catalog, Quotes, and Subscriptions. See the following for more information:

N/A File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Subscription and Amendment Lifecycle Management File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Hosted Payment and Subscribe Pages  File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
REST and SOAP storefront APIs and Libraries File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Zuora for Salesforce: See Z-Commerce Add-ons for details File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/checkmarkGreen_xsm.png

Billing

Feature Growth Edition  Enterprise Edition Nine Edition
Automated Invoicing File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Taxation checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Hierarchical Billing

Lets you bill customers that have parent-child accounts or multiple enterprise divisions.

checkmarkGreen_xsm.png checkmarkGreen_xsm.png checkmarkGreen_xsm.png
Native Avalara Tax Service Integration

This feature is in Limited Availability.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Electronic Payment Collections File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Currencies 1 unlimited unlimited
Payment Gateways 1 unlimited unlimited

Finance

Feature Growth Edition  Enterprise Edition Nine Edition
Chart of Accounts Management File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Accounting Close Capabilities File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
General Ledger (GL) Segments Included

Lets you get summary journal entries from Zuora that are segmented through configurable "general ledger segments".

3 15 15
File-based GL Integration File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Revenue Recognition Package: See Z-Finance Add-ons for details File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/checkmarkGreen_xsm.png
Automated GL Connectors: See Z-Finance Add-ons for details File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

Multi-Entity Management

This feature is in Limited Availability.

N/A File:Z_Media/greenDollar.png File:Z_Media/checkmarkGreen_xsm.png

Zuora Platform

Feature Growth Edition  Enterprise Edition Nine Edition
Two-factor Authentication File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Custom Roles N/A File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Single Sign On (SSO)

N/A File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
SMTP Email Server Configuration N/A File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Data Access Control N/A N/A File:Z_Media/checkmarkGreen_xsm.png
Capacity Booster

Processes a higher number of transactions per second (e.g.,  subscribe calls) for enhanced scalability

N/A N/A File:Z_Media/checkmarkGreen_xsm.png

Analytics Capabilities

Feature Growth Edition  Enterprise Edition Nine Edition
Pre-Built Reports File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Custom Reports File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Schedule & Share File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Zuora Add-on's

Z-Commerce Add-on

Feature Growth Edition  Enterprise Edition Nine Edition
Zuora for Salesforce File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/checkmarkGreen_xsm.png
Zuora Quotes included with add-on included with add-on File:Z_Media/checkmarkGreen_xsm.png
Zuora 360 included with add-on included with add-on File:Z_Media/checkmarkGreen_xsm.png
Developer Libraries and SDKs included with add-on included with add-on File:Z_Media/checkmarkGreen_xsm.png
Guided Selling included with add-on included with add-on File:Z_Media/checkmarkGreen_xsm.png
Entitlements in Salesforce N/A File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Z-Finance Add-on

Feature Growth Edition  Enterprise Edition Nine Edition
Revenue Recognition Package File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/checkmarkGreen_xsm.png
Billing-based Rules included with add-on included with add-on File:Z_Media/checkmarkGreen_xsm.png
Manual Revenue Distribution included with add-on included with add-on File:Z_Media/checkmarkGreen_xsm.png
Custom Revenue Recognition Models N/A included with add-on File:Z_Media/checkmarkGreen_xsm.png
Revenue Workbench N/A included with add-on File:Z_Media/checkmarkGreen_xsm.png
Automated GL Connector – Z-Suite  File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

Insights Add-on

Feature Included?
Subscriber Identity File:Z_Media/checkmarkGreen_xsm.png
Segments File:Z_Media/checkmarkGreen_xsm.png
Salesforce Sync File:Z_Media/checkmarkGreen_xsm.png
Additional Data Sources File:Z_Media/checkmarkGreen_xsm.png
Standard Fields File:Z_Media/checkmarkGreen_xsm.png
Additional Metrics & Attributes File:Z_Media/checkmarkGreen_xsm.png
Zuora Connect Insights Applications 3 included
Standard per User Fee File:Z_Media/greenDollar.png
Admin per User Fee File:Z_Media/greenDollar.png
Predictive Scoring File:Z_Media/greenDollar.png

International Add-on

Feature Growth Edition  Enterprise Edition Nine Edition
Unlimited currencies and payment gateways File:Z_Media/greenDollar.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Support and Services

Feature Growth Edition  Enterprise Edition Nine Edition
Growth Support File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Enterprise Support with SLA + Priority Queue File:Z_Media/greenDollar.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Included Sandboxes

The Zuora Sandbox is a non-production environment that provides full access to the Zuora API.

1 1 3
Nine Support with Advanced Salesforce and Payment Gateway Support N/A N/A File:Z_Media/checkmarkGreen_xsm.png
Customer Success Manager (CSM)

All Zuora customers can receive ad hoc Customer Success Management services. Some customers will receive an assigned CSM at Zuora’s discretion depending on the edition purchased and other factors.

N/A File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Support Plans

See Global Support Scope for more information

Feature Growth Edition Support Enterprise Edition Support Nine Edition Support
Number of Reported Incidents Allowed unlimited unlimited unlimited
24x7 Global Support Community File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
24x7 Service Availability Monitoring File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Live 24x5 Global Support File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
 
Number of Designated Customer Support Users 5
named contacts
20
named contacts
unlimited
Online Ticket Support File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Email Support File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Phone Support N/A File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Book Appointments N/A File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Online Chat Support N/A File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Standard Salesforce Development Support N/A File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Priority Queue N/A File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Application Uptime SLA N/A File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Support Response Time SLA N/A File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Advanced Salesforce Development Support N/A N/A File:Z_Media/checkmarkGreen_xsm.png
Advanced Payment Gateway Support N/A N/A File:Z_Media/checkmarkGreen_xsm.png
Last modified
17:12, 13 Nov 2016

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