Z-Payments Page Troubleshooting

Overview

This section provides troubleshooting information for the Z-Payments Page.

The iFrame Does Not Appear

If you cannot get the iframe to show up on a web page, investigate the following:

• Is the URL signature being generated correctly? Please verify whether you can replicate the signature created on the Preview Page to make sure the signature is being generated correctly.  Refer to available sample code to verify signature steps.
• Is your server time in GMT so that your server time is aligned with Zuora’s? If there is a mismatch in server times then the iFrame may not be generating because of timestamp discrepancies.
• If the iFrame some times loads properly and other times loads as a blank page, check to make sure the signature is encoded as Base64 URL safe. Please see the generating signature or sample code sections for reference.

Cannot Submit Payment Information

If you can generate the iframe but cannot submit the payment information, investigate the following:

• Is the Hosted Domain and Callback path configured properly in the Zuora application? 
• Is the payment gateway configured properly in Zuora? In the Zuora web application, verify that a payment method can be created with the specified payment gateway and there are no errors.