Overview
Zuora supports the simultaneous use of multiple payment gateways, allowing different customer accounts to be mapped to different payment gateways. Multiple payment gateways can be used to segment payment processing for different types of customers. For example, you may use different payment gateways for international customers versus domestic customers. Multiple payment gateways also help with optimizing payment methods or fees for certain gateways.
Solution
Here are the steps to begin using multiple payment gateways:
- Sign up with your preferred payment gateway provider(s).
- Configure one or more payment gateways in Zuora.
With exception of Authorize.net and PayPal Website Payments Pro or Payflow Pro, you will need to first contact Zuora Global Support to enable the gateway for your tenant before you can configure the gateway. - When creating a customer account, under Billing and Payment Term, select the Payment Gateway you want to process payments for the account.
Related
Topics
- Supported Payment Methods
- This topic describes the payment methods supported by the payment gateways. Empty fields in the tables indicate that the payment method is not supported by that payment gateway.
- Payment Gateways
- A payment gateway is an online service provider that connects an electronic shopping cart or virtual terminal/POS to an electronic payment processor. It is your gateway to the rest of the payments infrastructure that allows you to accept electronic forms of payment. The main function of a gateway is to pass authorization and settlement data securely to and from the merchant's website to the merchant's processor. The merchant processor in turn connects to the card association (or "network"), which connects to the card issuing bank. The articles in this section explain more about the participants in the payments ecosystem, and put gateways in the right context.
- The Payments Value Chain
- The payments ecosystem is very fragmented, due to a high degree of specialization, and any given payment transaction typically passes through at least five or six different parties, which we may call the payments value chain. See the following sections to learn about the various participants in the payments ecosystem, and the sometimes subtle differences in their functions.
- Supported Payment Gateways
- Zuora currently supports the following payment gateways: Authorize.net Chase Paymentech Orbital (Salem Platform) Chase Paymentech Spectrum (controlled release) CyberSource GlobalCollect Litle Merchant e-Solutions Moneris (eSelectPLUS Canada) PayPal Adaptive Payments PayPal Payflow Pro Verifi Note: Support for the Chase Paymentech Spectrum is a Controlled Release feature, and is a premium service offered by Zuora. Contact Zuora Global Support for information about using this payment gateway.
- Managing Payment Gateways
- After you are done selecting a payment gateway, you will need to do a certain amount of configuring in order to set up your gateway and get going with accepting payments. This section of the documentation will guide you through configuring common Zuora-supported payment gateways, then going live with these gateways, and even disabling and troubleshooting if things go wrong. Finally, we will show you when you might need to use multiple payment gateways, and how to make it work.
- Required Configuration Fields By Gateway
- You can set up Z-Payments to use one preferred payment gateway. Because each gateway has different requirements, the setup screen for each of these payment gateways varies. Contact your payment gateway to obtain the information required to configure the gateway in Zuora.
- Verify Credit Card Gateway Options
- Z-Payments provides options to verify new and updated credit cards. These settings are applied at the gateway level, and can be different for different gateways, but they apply to all cards that are authorized through that gateway.
Tutorials
- Setting Up Payment Gateways (Intermediate)
- Authorize.net Gateway (Intermediate)
- Chase Paymentech Orbital Gateway (Salem Platform) (Intermediate)
- Chase Paymentech Spectrum (Intermediate)
- CyberSource Payment Gateway (Intermediate)
- Litle Payment Gateway (Intermediate)
- Merchant eSolutions Payment Gateway (Intermediate)
- Moneris (eSelectPLUS Canada) (Intermediate)
- PayPal Adaptive Payments (Intermediate)
- PayPal Payflow Pro, Website Payments Payflow Edition, Website Pro Payment Gateway (Intermediate)
- Going Live With Your Payment Gateways (Intermediate)
- Disabling Payment Gateways (Intermediate)
- Using Multiple Payment Gateways (Intermediate)
- Using Customizable Gateway Options (Intermediate)
Troubleshooting
- Selecting and Signing up for a Payment Gateway
- How do I choose a payment gateway?
- How do I control what information Zuora sends over to the payment gateway when verifying payment methods?
- How do I control when Zuora will authorize the Payment Method?
- How do I decide what authorization amount to use when configuring my payment gateway?
- How do I find out why a payment or refund transaction failed?
- How do I learn about payments?
- How do I maximize revenue using multiple gateways?
- How do I plan for internationalization in Zuora if my business wants to expand globally?
References
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