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Legacy Testing Environments

Zuora

Legacy Testing Environments

The Production Copy, enhanced Production Copy, and Performance Test Environments described in this article are no longer offered as add-on products starting from July 2020. See Notice of PCE, ePCE, PTE End of Life for more information. 

Zuora Central Sandbox is the latest testing environment that combines the capability to copy scrubbed production data and support performance testing. 

Zuora previously offered the Production Copy, enhanced Production Copy, and Performance Test environments. This article describes these legacy environments for the existing customers.

  • Production Copy Environment

    Intended for system testing and data modeling. Comes with a copy of your production data. Zuora application version is refreshed on demand to match the main production environment.

  • Performance Test Environment

    Intended for heavy performance testing and load testing. Does not come with any data. Zuora application version is refreshed a few minutes after updates to the main production environment.

Performance Test Environment

The Performance Test Environment is Zuora's de-facto Performance Test environment. It's the multi-tenant environment which we recommend customers and partners to use for extensive performance testing and trying to test the integration with Zuora or identify bottlenecks with an integration. Zuora customers can purchase any number of tenants in this environment, paying for them on a monthly basis.

Code releases are deployed to Performance Test Environment shortly after they are deployed to the production environment, typically a few minutes after production deployment, keeping the Performance Test environment in close parity with production.

The environment is co-located with our Production infrastructure.

The main use cases for the Performance Test Environment include:

  • Performance load testing
  • End to end timing testing (especially for data migrations)

This environment is located at https://pt1.zuora.com

Support Responsibility for the Performance Test Environment

Zuora Responsibility Customer Responsibility
  • Provision a tenant for use by the customer.
  • Enable customer features per entitlement.
  • Monitor the environment for internal operations.
  • Respond to customer inquiries about performance degradations that customers see from their end.
  • Respond to customer inquiries about functional problems they encounter in the environment.
  • Set up your tenant with all administrative settings, user roles, and integrations and configurations. All Zuora application settings must be configured to match your Zuora production tenant.
  • Copy your product catalog.
  • Populate your tenant with test data.
  • Execute performance tests.
  • Monitor end-user performance of your tests for your own purposes.

Production Copy Environment

The Production Copy Environment is an isolated customer sandbox, containing a scrubbed snapshot of customer data from Zuora's production environment, running completely on AWS on a significantly smaller capacity/footprint Zuora stack with the same release version as production. These environments are also referred to as "Service Environments". This is the only environment which supports scrubbed data and configuration copy from production.

The Production Copy Environment has some unique characteristics:

  • The Production Copy Environment are run on a best-effort basis, and do not have a guaranteed up-time or performance.

  • Customers are responsible for managing the schedule of refreshes of their environments. This includes coordinating the refresh to include a new Zuora version and data snapshot. Without careful management, service environments may lag in code and data version when compared to customer's production tenant. See Refresh Policy for more information.

    Enhanced Production Copy Environment is updated along with Production. Such updates typically involve code changes only and do not refresh existing customer data.

  • Provisioning or refreshing to a Production Copy Environment typically takes 5 business days, but the process may take longer. For instance, provisioning a Production Copy Environment may take longer than 5 business days if a large volume of data needs to be extracted from the production environment and scrubbed.

  • Various sensitive parts of production-copied data (such as API keys, credit card numbers, email addresses, and so on) are scrubbed as part of the environment provisioning process. This typically means customers need to perform some level of data grooming after an environment is provisioned or refreshed, prior to using.  See Scrubbed Data for more details on what records are scrubbed.

  • Some Zuora security features, such as SSO and MFA, and security compliance levels, such as PCI and SOC, are not supported in Production Copy Environment.

  • Production Copy environments currently do not include the following features:

    • Reporting
    • Insights
    • Zuora Revenue (formerly known as Zuora RevPro)
    • Marketplace (formerly known as Zuora Connect)
    • Collect
    • Micro-service based features, such as Notifications on Any Event, and Orders UI
  • Enhanced Production Copy environments support the following features that a basic Production Copy Environment does not support:

    • Reporting

    • OAuth authentication via REST API

    • Copying multiple entities

    • Data Model

    • Settings API

    • Data Query

    • Event Triggers and Notifications

    • Workflow, Collect, and Marketplace

  • Currently, Enhanced Production Copy environments have the following limitations:

    • Customers are limited to only 1 enhanced production copy per production tenant.

    • Enhanced Production Copy environments only copy core billing data from production environments.  Data copy for new features, such as Data Model, is not yet supported.

    • ePCE supports hosting on US and EU data centers.

    • Features that are still in development are not supported.

For more information, see Support for Zuora Features, Add-ons, Integrations.

The use cases for Production Copy environments include:

  • Regression testing

  • System testing

  • Data modeling

Since these environments are provisioned on an as-needed basis, the URL endpoints for the REST API may vary. Once your environment is provisioned, check with Zuora Global Support which REST API endpoint you should used.

General Information

  Production Copy Environment (No longer offered, refer to Zuora Central Sandbox) Performance Test Environment (No longer offered, refer to Zuora Central Sandbox)
Does this sound like you?
  • I want to test features in an isolated environment using my own data.
  • I want to perform small scale data migration functional testing to validate functionality.

  • I want to perform bill runs timing load tests for an expected increase in volume.
  • I want to perform data migration timing tests.
Suitable for

Functional testing with cloned configuration and data.

 

Heavy-load performance and stress testing.

Not Suitable for Performance and load testing Functional testing
Data Migration Testing

Yes

Suitable for a few thousand records

Yes

Suitable for more than 100,000 records

An example of 100,000 records would be 50,000 accounts + 50,000 subscriptions. 
Infrastructure Mimics Production No Yes
Includes Environment Monitoring No No
See Support Responsibilities for the Performance Test Environment at the end of this article for more information.
Rollback Policy Rollbacks are not supported on any environment. Zuora recommends that you revert changes yourself – if possible. Reverting changes are possible before posting transactions on a bill run. 
Hardware Virtualized Bare metal (non-virtualized) environment. Has a 1-to-1 relationship with the production environment.
Location servicesn.zuora.com
where n is a number allocated during provisioning
PT1.zuora.com
Supported API Authentication Schemes Username and password, authorization cookie, single-use tokens for CORS-enabled operations OAuth 2.0 (recommended), username and password, authorization cookie, single-use tokens for CORS-enabled operations

Refresh Policy

Zuora performs two types of refreshes: A refresh for a new Zuora version and a data snapshot refresh.

To request a refresh or get more info on Zuora's refresh policy, submit a request with Zuora Global Support and include ENVIRONMENT in the subject heading.

  Production Copy Environment (No longer offered, refer to Zuora Central Sandbox) Performance Test Environment (No longer offered, refer to Zuora Central Sandbox)
Code base Refresh with Latest Zuora Version

Production Copy Environment refreshes are on-demand and do not follow the production release schedule. Refresh limited to once monthly.

Enhanced Production Copy Environment refreshes follow the production release schedule.

Note: If you request a refresh for a new Zuora version, a data refresh will also occur.

Yes
Automatically refreshed. Refreshes follow the production release schedule.

Maintenance releases also occur in this environment, following the same production release schedule.

Data Snapshot Refresh (Includes Scrubbed Data Copied from Production) On-demand. Refresh limited to once monthly.

Scrubbed data includes user logins, emails and global settings.

No

You are responsible for loading your own data, including user logins and global tenant settings.

Historical PDF-generated Invoices

No

You must regenerate any previously generated PDF invoices in this environment

No

You must generate PDF invoices from scratch.

Scrubbed Data

Zuora scrubs or cleans data that is copied to the Production Copy Environment to remove sensitive information. The following table provides a summary of the data that is scrubbed.

  Production Copy Environment (No longer offered, refer to Zuora Central Sandbox) Performance Test Environment (No longer offered, refer to Zuora Central Sandbox)
Personal Settings

User’s work email address.
Note: Email addresses are replaced with benign information or dummy data.

N/A
Commerce
Zuora for Salesforce - 360 Sync Salesforce Credentials N/A
Commerce Portal N/A N/A
Customer Catalog    
Promotion Codes    
Billing & Payments
Customer Account Bill To and Sold To Contact information:
  • Work and Personal Email
  • Work, Mobile, Home and Other phone numbers, and Address fields
  • Default Payment Method plus any Electronic Payment Methods
N/A
Payment Gateways Payment Gateway credentials N/A
Avalara Integration Avalara credentials N/A
Payment Pages (HPM 2.0)

RSA Public Key, RSA Private Key

N/A
Hosted Payment Method Pages (HPM 1.0) API Security Key N/A
Notifications and Callouts Callout Base URL N/A
Finance
NetSuite

NetSuite integration credentials

N/A
Additional Add Ons
Workflow N/A N/A
Collect (All Apps) N/A N/A
Appstore Connector    
Tax Connector N/A N/A

Support for Zuora Features, Add-ons, Integrations

Zuora features, add-ons, and integrations are generally supported except where noted in the following table:

   Production Copy Environment (No longer offered, refer to Zuora Central Sandbox) Performance Test Environment (No longer offered, refer to Zuora Central Sandbox)
Notifications

Yes

Contact Global Support if you want to disable email notifications.

Notifications related to new users, password resets, and email address changes are always enabled and cannot be disabled.

Yes
Callouts Yes Yes
Single Sign-on No Yes
Two-factor Authentication No Yes
Reporting

No

Yes
New Invoice File Generation Service

Yes

Submit a request at Zuora Global Support to enable this feature or service.

Yes
New Quote File Generation Service

Yes

Yes
Orders UI, including creating Orders through the UI No No
Settings API Yes No
Data Query Yes No
Custom Objects Yes No
Events and Triggers Yes No
Add-ons and Integrations

Zuora for Salesforce

Yes Yes
Zuora requires a 1-to-1 relationship with Salesforce for each Zuora environment.
Real-time Sync Yes Yes
Data Connect (Configurable Sync) No No
Z-Suite Yes

Submit a request at Zuora Global Support to enable this feature or service.

Yes

You must submit a request at Zuora Global Support to setup and enable.

Avalara Connector Yes

Submit a request at Zuora Global Support to enable this feature or service.

Yes

You must submit a request at Zuora Global Support to set up and enable the Avalara Connector.

Payment Gateways

Yes
Includes only test gateways

You cannot use production data to simulate payment runs or update payment methods in the Production Copy Environment

Do the following to simulate a payment run in this environment:

  1. Set up a new gateway and set up new payment methods.
  2. Set a new default payment method in customer accounts.
  3. Create a simulated payment run.
Yes
Includes any gateway that is supported in production
Insights No No
Collect No No

Limits Policy

  Production Copy Environment (No longer offered, refer to Zuora Central Sandbox) Performance Test Environment (No longer offered, refer to Zuora Central Sandbox)
Concurrent Request Limits Not Bounded by Policy Bounded by Policy

 

If Customer’s use of the Service exceeds the usage limits in the applicable contracts or as described in this Knowledge Center article for any products provided, Customer must either purchase additional usage, if applicable, or move to the next edition of the Service. If Customer does not choose either of the options, Customer shall be considered out of compliance with such Service.

Security

  Production Copy Environment (No longer offered, refer to Zuora Central Sandbox) Performance Test Environment (No longer offered, refer to Zuora Central Sandbox)
PCI-compliant No
Customers accept compliance risks
Yes
SOC 1 and SOC 2-compliant No Yes
HIPAA-compliant No Yes
IP Whitelist Yes Yes
Two-factor Authentication No Yes

Provisioning and Refreshing Your Data

Zuora provides the following guidelines for provisioning and data refresh turnaround times for Test Environments.  We continuously strive to optimize performance and provide the best possible turnaround times for you.

  Production Copy Environment (No longer offered, refer to Zuora Central Sandbox) Performance Test Environment (No longer offered, refer to Zuora Central Sandbox)
Provisioning Turnaround

(includes the copy of production data)

Yes

7-10 business days

Turn around is the best effort, and it may be longer for large size tenants.

Yes

7-10 business days

Turn around is the best effort, and it may be longer for large size tenants.

Data Copy Request Method Global Support None
Data Copy Frequency Once every 29 Days None
Data Copy Requests

Yes

7-10 business days

Turn around is the best effort, and it may be longer for large size tenants.

Yes

7-10 business days

Order Form or SOW Required

Yes

Yes

Included with Platform Fee?

No

No longer available for purchase

No

No longer available for purchase