Zuora allows you to email invoices and send a variety of customer notifications from within the Zuora application to your end customers. Some emails do not reach its intended recipients potentially due to spam and junk filters, which can greatly impact your company's ability to collect payment. Customers who do not receive their invoices may not pay their invoices on time, and customers who do not receive notifications regarding their expiring credit cannot provide updated card information.
To help ensure your emails are reaching its intended recipients, we recommend whitelisting the email address from which the notifications are sent from as well as whitelisting Zuora's IP address.
Whitelisting the Email Address From Which Notifications are Sent
End customers (the email recipients) can whitelist the email address from which the notifications are sent from by adding the sender's email address to their Contacts or Address Book. For example, if your company is sending your invoices from
email@example.com, your end customer should add the email address
firstname.lastname@example.org to their contact list or address book to ensure all emails from your company are delivered to the recipient's inbox.
Depending on which mail server you use, you may have additional options for whitelisting such as adding certain email address or email domains (for example,
yourcompanyname.com) to a "safe list" that does not get filtered as spam.
Configure Your SPF Record
Publish your SPF record in DNS records of type TXT under your domain name (
.com). The terminology used herein is from a DNS context.
The SPF example to authorize Zuora's email server host:
v=spf1 mx a:zgateway.zuora.com -all
In this example, the only hosts authorized to send emails claiming to be from your domain are Zuora's outbound email servers and the ones listed in your MX records.