When you assign the profile to an account, the notifications that you activate sends an email to your customer when the event occurs. For example, a notification is sent when a payment is processed successfully or when a new subscription is created and activated.
To create a notification:
There can only be one notification per event category with similar event parameters.
To edit an existing notification or enable the notification, navigate to the far right column of the Define Notifications section. In the Action column, click the edit link to view and edit the properties of the notification.
Note that Zuora might prompt you to enter an email address to use as the return address for notifications, if you have not already entered this information this for your tenant.
|Event Category||The event type that the notification is based on (for example, Amendment Processed).|
|Event Name||Edit the name of the notification.|
|Description||Optionally, add a description. For example, "A subscription cancellation amendment has been submitted and processed."|
|Active||Check this box to enable the notification.|
|Event Parameters||Edit any of the event parameters. These are specific to the type of event (Event Category). For example, Amendment Type can be a parameter with the options of "Renewal, Cancellation, New Product, Update a Product, Remove a Product, Terms and Conditions."|
|Notification Option|| |
Select Email, Callout, or both.
If you select Email, select the notification email template to use. You can also create a new notification email template, then select that template for use.
If available, when you select Callout you can also specify the Base URL and Callout Protocol, enable Retry (optional), and add Parameters to the URL.