Orders Performance Guidance

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Orders Performance Guidance

The migration to full Orders is in Limited Availability. We are actively soliciting feedback from a small set of early adopters before releasing as generally available.

This article provides a reference on the expected response times when you create and manage subscriptions via Orders. The data was collected via a sequential test of a single Create order operation call in the Zuora Product Copy Environment. The data was generated in Zuora Release 227. 

The Orders API timeout limit is 120 seconds. As the following tables show, a number of factors can contribute to increased latency in Orders: 

  • Number of subscriptions in one Create order call
  • Number of order actions in one subscription
  • Number of charges processed by one order action
  • Number of tiers in one charge (applicable only to the tiered pricing charge model) 

The following tables provide a summary of performance data for Orders. The summary is also available for downloads as a CSV file: Zuora_performance_data_summary.csv. For a complete set of the performance data, download Zuora_performance_data_complete_datasheet.csv.

The performance data is the guidance of performance under ideal testing scenarios. Depending on your tenant situation, your results may vary from below.

Create Subscription

The following table shows performance data for Create Subscription order actions. The data is broken down by charge model.

Charge Model # Subscriptions # Actions # Charges # Tiers Response Time (Seconds)
Per Unit Pricing 12 1 20 N/A 105
1 1 185 N/A 105
115 1 1 N/A 106
12 1 1 N/A 4
Flat Fee Pricing 13 1 19 N/A 108
1 1 195 N/A 113
115 1 1 N/A 108
13 1 1 N/A 4
Tiered Pricing 10 1 19 10 91
1 1 1 23500 106
1 1 190 1 105
115 1 1 1 107
10 1 1 1 3

Cancel Subscription

The following table shows performance data for Cancel Subscription order actions. The data is broken down by charge model. 

Charge Model # Subscriptions # Actions # Charges # Tiers Response Time (Seconds)
Per Unit Pricing
 
10 1 18 N/A 105
1 1 185 N/A 68
100 1 1 N/A 109
10 1 1 N/A 2
Flat Fee Pricing 8 1 16 N/A 111
1 1 190 N/A 72
100 1 1 N/A 109
8 1 1 N/A 2
Tiered Pricing 7 1 15 10 108
1 1 1 23500 83
1 1 185 1 69
100 1 1 1 106
7 1 1 1 2

Increase Quantity

The following table shows performance data for Update Product order actions used to increase the quantity of products. The data is broken down by charge model.

Charge Model # Subscriptions # Actions # Charges # Tiers Response Time (Seconds)
Per Unit Pricing 5 4 8 N/A 105
1 1 145 N/A 113
1 60 1 N/A 93
80 1 1 N/A 105
5 1 1 N/A 2
Tiered Pricing 4 5 6 10 90
1 1 1 15500 97
1 1 190 1 102
1 65 1 1 99
90 1 1 1 95
4 1 1 1 1

Decrease Quantity

The following table shows performance data for Update Product order actions used to decrease the quantity of products. The data is broken down by charge model.

Charge Model # Subscriptions # Actions # Charges # Tiers Response Time (Seconds)
Per Unit Pricing 5 4 8 N/A 94
1 1 145 N/A 105
1 65 1 N/A 107
80 1 1 N/A 105
5 1 1 N/A 2
Tiered Pricing 4 5 7 10 105
1 1 1 16000 97
1 1 190 1 83
1 65 1 1 96
105 1 1 1 114
4 1 1 1 1

Change Price

The following table shows performance data for Update Product order actions used to change the price of subscription rate plan charges. The data is broken down by charge model. 

Charge Model # Subscriptions # Actions # Charges # Tiers Response Time (Seconds)
Per Unit Pricing 5 5 8 N/A 115
1 1 165 N/A 105
1 65 1 N/A 104
85 1 1 N/A 100
5 1 1 N/A 1
Flat Fee Pricing 5 5 8 N/A 106
1 1 175 N/A 108
1 65 1 N/A 102
90 1 1 N/A 108
5 1 1 N/A 1
Tiered Pricing 4 5 6 10 77
1 1 1 10500 84
1 1 175 1 116
1 65 1 1 108
85 1 1 1 102
4 1 1 1 1

Shrink Term

The following table shows performance data for Terms and Conditions order actions used to shrink the term of subscriptions. The data is broken down by charge model. 

Charge Model # Subscriptions # Actions # Charges # Tiers Response Time (Seconds)
Per Unit Pricing 12 1 20 N/A 85
1 1 185 N/A 68
100 1 1 N/A 107
12 1 1 N/A 4
Flat Fee Pricing 12 1 20 N/A 81
1 1 195 N/A 73
100 1 1 N/A 103
12 1 1 N/A 4
Tiered Pricing 11 1 19 10 92
1 1 1 23500 81
1 1 190 1 73
100 1 1 1 106
11 1 1 1 3

Owner Transfer

The following table shows performance data for Owner Transfer order actions. The data is broken down by charge model. 

Charge Model # Subscriptions # Actions # Charges # Tiers Response Time (Seconds)
Per Unit Pricing 5 1 11 N/A 97
1 1 155 N/A 97
75 1 1 N/A 104
5 1 1 N/A 1
Flat Fee Pricing 5 1 11 N/A 98
1 1 165 N/A 105
75 1 1 N/A 99
5 1 1 N/A 1
Tiered Pricing 5 1 9 10 96
1 1 1 21000 101
1 1 165 1 104
75 1 1 1 104
5 1 1 1 1
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