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Renewing Subscriptions Automatically

Autorenewing Subscriptions

If you set Auto Renew to Yes, the subscription automatically renews when the subscription's initial term comes to an end. When Auto Renew is set to Yes:

  • If you set Renewal Setting to Renew With Specific Term, your customer will continue to be billed for the number of months specified by the renewal term.
  • If you set Renewal Setting to Renew To Evergreen, the subscription will automatically change from termed to evergreen, and will no longer need to be renewed.

If you set Auto Renew to No, the subscription expires after the initial term ends and billing is discontinued.

Triggering Autorenewals

Autorenewals are triggered by an automatically generated renewal amendment. The amendment is created by Zuora Billing on the last day of the initial term at 9:00 am UTC (Coordinated Universal Time) regardless of your tenant time zone. A subscription with Auto Renew set to Yes continues to renew until the subscription is canceled.

For example, a subscription with a term start date of 1/1/2021, initial term of twelve months, and renewal term of twelve months will initially expire on 1/1/2022. With Autorenew enabled (that is, set to True), this subscription will automatically renew on 1/1/2022 at 9:00 am UTC for an additional twelve-month term. The renewal term begins on 1/1/2022 and ends on 1/1/2023.

Autorenewals are triggered by an automatically generated renewal amendment. The amendment is generated by Zuora Billing on the last day of the initial term at the time you set in the Subscription Auto Renew Job type subscription setting.

  • System default: Zuora generates the auto-renew amendment at 9:00 am UTC (Coordinated Universal Time) regardless of your tenant time zone.
  • Tenant specified time: Zuora generates the auto-renew amendment at the time you set using your tenant time zone. You can set the specify time in the Subscription Auto Renew Job Time setting.

A subscription with Auto Renew set to Yes continues to renew until the subscription is canceled.

For example, a subscription with a term start date of 1/1/2019, initial term of twelve months, and renewal term of twelve months will initially expire on 1/1/2020. With Autorenew enabled (that is, set to True), this subscription will automatically renew based on your settings.

  • If you use the system default run time to trigger auto-renew, this subscription will automatically renew on 1/1/2020 at 9:00 am UTC for an additional twelve-month term.

  • If you set to trigger auto-renew job at 3:00 pm and your tenant time zone is set to Pacific Daylight Time (PST), this subscription will automatically renew on 1/1/2020 at 2:00 pm PST for an additional twelve-month term. 

Last modified
18:24, 15 Jun 2017

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