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Knowledge Center > Subscriptions > Subscriptions > Subscription Amendments > Create an Amendment > Remove a Product (Amendment)

Remove a Product (Amendment)

This feature is unavailable if you have the Orders feature enabled. See Overview of Orders for more information.

Use the following steps to remove a product from a subscription from the Zuora UI. You can use these steps to remove a product even if there is a future-dated update for the product.

Remove a Product

  1. Select the subscription that you want to change.
  2. Click amendment.

    Click Amendment on Subscription Page
  3. Enter an Amendment Name. Optionally and a Change Description.
  4. Select Remove a Product from the Amendment Type drop-down and save.

    Remove Product Amendment
  5. Select the product you want to remove from the select product drop-down and save.

    Select a Product to Remove from Subscription                     
  6. By default, the amendment is a draft amendment. To complete the amendment, click Contract effective. Then enter a contract effective date and click save.

    If you have Service Activation and Customer Acceptance dates enabled:

    1. Click Service Activation and enter the Service Activation Date and save.
    2. Click Customer Acceptance and enter the Customer Acceptance Date and save.

      Enter Date When Remove Product Amendment Becomes Effective

      Before setting the effective date, consider the following:
  • Set the contract effective date to the date you want the cancelation or downgrade to take effect.
  • If proration is enabled and the amendment contract effective date is not set to the start of the next invoice period or next term, the customer will receive a proration credit for the unused portion of a recurring fee. One time charges and usage charges will never prorate.
  • In order to ensure no proration for a recurring charge set the contract effective date to the first day of the next invoice period or the first day of the next term, depending on if you want to cancel at the end of the last invoice period or end of term.
  • For example, the current invoice period for this product extends from 10/01/2011-10/31/2011 and the next invoice period for this product begins on 11/01/2001, so we set the contract effective date to 11/01/2001 and the charge will not prorate.

Remove a Product through API

See Removing a Product in the Zuora API Developer's Guide and follow the instructions based on your WSDL version. 

Set the contract effective, effective, service activation, and customer acceptance dates to the date you want the cancellation or downgrade to take effect.

  • If proration is enabled and the amendment contract effective date is not set to the start of the next invoice period or next term, the customer will receive a proration credit for the unused portion of a recurring fee. One time charges and usage charges will never prorate.
  • In order to ensure no proration, this should be the first day of the next invoice period or the first day of the next term, depending on whether you want to cancel at the end of the last invoice period or end of term.

For example, if the current invoice period for the product extends from 10/01/2011-10/31/2011 and the next invoice period for this product begins on 11/01/2011, if you do not want proration set the contract effective date to 11/01/2011. 

  1. Remove Products with Future-dated Amendments on Subscription

    You can remove products even when future-dated amendments exist on the subscription.

    See Future-dated Amendments for more information about supported types of future-dated amendments.

  2. See Remove a Product on Subscription with Future-dated Removes for detailed information.

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