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Manage Billing Document Configuration

Zuora

Manage Billing Document Configuration

Zuora offers the ability to configure whether to automatically generate files for billing documents through the Zuora UI. Billing documents include invoices, credit memos, and debit memos. Credit and debit memos are available only if you have the Invoice Settlement feature enabled.

To generate files for billing documents, you can select the Enable the billing document generation check box after navigating to Billing > Manage Billing Document Configuration. By default, this check box is selected, indicating Zuora generates files for billing documents.

If the function of automatically generate files for billing documents is enabled, you can easily create and manage your billing document templates. The billing document templates are used to generate PDF invoices for your bills. You can also customize the format of the numbers for billing documents.

Navigation: click your username at the top right and navigate to Billing > Manage Billing Document Configuration.

Disable Billing Document File Generation

To disable the function of automatically generating files for billing documents, perform the following steps:

  1. Click your username at the top right and navigate to Billing > Manage Billing Document Configuration.
  2. On the page that is displayed, clear the Enable the billing document generation check box.

Only the Document Filename Patterns tab is displayed on the page.

The following table lists the expected behaviors upon trigger events after the function of automatically generating files for billing documents is disabled.

Trigger Expected behavior
Invoice events: changes on invoices or invoice items
  • Draft invoice generated
  • Invoice posted
  • Payment or credit applied
  • Payment refunded
  • Invoice splitting
  • Adjustments
    • Invoice adjustments
    • Invoice item adjustments
    • Credit balance adjustments
No files are generated for invoices.
UI: view invoice PDF files
  • If any PDF files exist for an invoice, you can click view > Invoice PDF to download the last existing invoice PDF file.
  • If no PDF file exists for the invoice, view > Invoice PDF is unavailable on the invoice details page.
UI: view invoice Word files On the invoice details page, view > Invoice Word is unavailable, indicating that no Word files can be downloaded for the invoice.
UI: regenerate PDF file for an invoice On the invoice details page, more > Regenerate Invoice PDF is unavailable, indicating that no PDF files can be generated for the invoice.
API: Synchronously or asynchronously create orders with Billing = True No files are generated for invoices.
UI/API: email invoice files

If any files exist for an invoice and a notification is defined to include an invoice file, the last existing file is attached in the notification email.

Otherwise, email invoice and more > Email Invoice are unavailable on the invoice details page. The emailing action fails with the API option for emailing invoice files. 

API: regenerate files for invoices If you call the corresponding API operation, a message “The request cannot be done because billing document generation is disabled”. is returned.
API: query invoice body The last existing file for the invoice is downloaded if any. Otherwise, null is returned.
API: get invoice file from Zuora 360 package in SFDC The last existing PDF file for the invoice is downloaded if any. Otherwise, a message "No invoice was found" is returned.
Export invoices The last existing file for the invoice is downloaded if any. Otherwise, null is returned.
Email notifications with invoice or payment attachments If any files exist for an invoice and a notification is defined to include an invoice file, the last existing file is attached in the notification email. Otherwise, the “The notification cannot be sent” message is returned.
Credit memos: same triggers as invoice
  • UI: view credit memo PDF file
  • UI: view credit memo Word file
  • UI: regenerate credit memo PDF file
  • API: regenerate credit memo PDF file
  • UI/API: email credit memo file
  • Email notification of credit memos
Same as invoices.
Debit memos: same triggers as invoice
  • UI: view debit memo PDF file
  • UI: view debit memo Word file
  • UI: regenerate debit memo PDF file
  • API: regenerate debit memo PDF file
  • UI/API: email debit memo file 
  • Email notification of debit memos
Same as invoices.

Manage Billing Document Templates

From the Manage Invoice Rules and Templates tab, you can view your list of existing invoice templates and create new templates. If you have the Invoice Settlement feature enabled, the Manage Invoice, Credit/Debit Memo Templates tab is displayed. You can also manage credit and debit memo templates in this setting.

You can use template Actions to set a template as your default, edit, preview, or remove a template. You can also show the ID of a template. Template IDs are used with the Zuora API. Billing document templates are set at the customer level, not at the product level.

See Creating a Custom Invoice Template for more information about managing invoice templates. See Generate Memo PDFs with Custom Memo Template for more information about managing memo templates.

Prepare Templates for New Invoice File Generation Service

See Upgrade to New Invoice File Generation Service for more information.

Prefix & Numbering

See Prefix and Numbering Configuration for Billing Documents for more information.