This feature is only available if you have Invoice Settlement enabled. The Invoice Settlement feature is generally available as of Zuora Billing Release 296 (March 2021). This feature includes Unapplied Payments, Credit and Debit Memos, and Invoice Item Settlement. If you want to have access to the feature, see Invoice Settlement Enablement and Checklist Guide for more information.
Occasionally, you may post an incorrect invoice that contains either charge mistakes or other errors. Upon customer request, you can reverse the incorrect invoice and generate a corrected version for that same billing period.
You can reverse a posted invoice only if you have the user permission. See Billing Roles for more information.
To reverse a posted invoice from the Zuora UI:
- On the invoice detail page, click More > Reverse Invoice.
- Specify the following information in the Reverse Invoice dialog:
- Memo Date: The date when the credit memo is created. The memo date must be later than or equal to the invoice date.
- Apply Effective Date: The date when the credit memo is applied to the invoice that will be reversed. The effective date must be later than or equal to the memo date.
- Click save.
If the invoice is reversed successfully, you can find the auto-generated credit memo in the transaction table. See Invoice Reversal for more information.