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Cancel Payments


Cancel Payments

The Invoice Settlement feature is generally available as of Zuora Billing Release 296 (March 2021). This feature includes Unapplied Payments, Credit and Debit Memo, and Invoice Item Settlement. If you want to have access to the feature, see Invoice Settlement Enablement and Checklist Guide for more information.

You can cancel the payments that are successfully processed. For example, if you accidentally charged a customer and processed the payment, you can cancel the payment to prevent the charge from being sent to the customer. 

Once a payment has been settled, it can no longer be cancelled. Payments are typically settled within 24 to 48 hours.

To cancel a payment from the REST API, see POST Cancel Payment.

To cancel a payment from the Zuora UI:

  1. Navigate to Payments > Payments in the left-hand navigation section.
  2. On the All Payments page, click the payment number that you want to cancel.
  3. On the payment detail page, click more > Cancel this payment.
  4. Click OK.

The payment is then in Cancelled status.