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Cancel payments

Zuora

Cancel payments

The Invoice Settlement feature is generally available as of Zuora Billing Release 296 (March 2021). This feature includes Unapplied Payments, Credit and Debit Memos, and Invoice Item Settlement. If you want to have access to the feature, see Invoice Settlement Enablement and Checklist Guide for more information. After Invoice Settlement is enabled, the Invoice Item Adjustment feature will be deprecated for your tenant.

You can cancel the payments that are successfully processed. For example, if you accidentally charged a customer and processed the payment, you can cancel the payment to prevent the charge from being sent to the customer. 

After a payment has been settled, it can no longer be canceled. Payments are typically settled within 24 to 48 hours.

To cancel a payment from the REST API, see POST Cancel Payment.

To cancel a payment from the Zuora UI, complete the following steps:

  1. Navigate to Payments > Payments in the navigation section.
  2. On the All Payments page, click the payment number that you want to cancel.
  3. On the payment detail page, click more > Cancel this payment.
  4. Click OK.

The payment is then in Canceled status.