The Invoice Settlement feature is in Limited Availability. This feature includes Unapplied Payments, Credit and Debit Memo, and Invoice Item Settlement. If you want to have access to the feature, submit a request at Zuora Global Support.
You can only delete payments that are in Cancelled status.
To delete a payment from the REST API, see DELETE Payment.
To delete a payment from the Zuora UI:
- Navigate to Payments > Payments in the left-hand navigation section.
- On the All Payments page, click the payment number that you want to cancel.
- On the payment detail page, click more > Delete this payment.
- Click OK.