The Invoice Settlement feature is in Limited Availability. This feature includes Unapplied Payments, Credit and Debit Memo, and Invoice Item Settlement. If you want to have access to the feature, submit a request at Zuora Global Support.
You can unapply the applied portion of credit memos from invoices and debit memos only if you have the user permission. See Billing Roles for more information about Billing user permissions. The fully applied amount from invoices and debit memos is transferred into the unapplied amount of the credit memo.
Through the billing settings configuration, you can configure a default application rule to determine how the system unapply credit memos applications from invoices and debit memos. Zuora uses the specified application rule to automatically unapply the credit at the item level if you have not specified item-level application amounts explicitly.
When unapplying a credit memo, the total number of invoices and debit memos that the credit memo will be unapplied from must be less than or equal to 1,000.
If the Proration application rule is used, when unapplying credit memos, the following quantity must be less than or equal to 10,000:
(number of invoice items + number of debit memo items) * number of credit memo items
Otherwise, the First In First Out rule will be used instead of the Proration rule.
To unapply a credit memo through the Zuora REST API, see POST Unapply Credit Memo.
To unapply a credit memo through the Zuora UI:
- Navigate to Billing > Credit and Debit Memos in the left-hand navigation section.
- On the Credit and Debit Memos page, click the memo number that you want to unapply in the Credit Memo tab.
- Click more > unapply this credit memo on the credit memo detail page.
- In the Effective Date field, you can specify the date when the unapply takes effect. The default value of the effective date is today's date.
- Select Unapply from all check box if you want to unapply all the amount of this memo from the invoices and debit memos.
- In the Apply Credit Memo panel, select the invoices and debit memos you want to unapply.
- For each invoice and debit memo, you can unapply the credit memo in item level:
- Click next to the document. The items of the invoice or debit memo are displayed.
- Select the items you want to unapply.
- Specify the amount you want to unapply for each item in the Amount to Unapply column.
- Click unapply.