The Invoice Settlement feature is in Limited Availability. This feature includes Unapplied Payments, Credit and Debit Memo, and Invoice Item Settlement. If you want to have access to the feature, submit a request at Zuora Global Support.
You can cancel credit memos and debit memos only if you have the Billing user permission and the memos are in draft status. If the memos are posted, you are not allowed to cancel them. See Billing Roles for more information about Billing user permissions.
To cancel a credit memo or a debit memo from the REST API, see POST Cancel Credit Memo or POST Cancel Debit Memo.
To cancel a credit memo or a debit memo from the Zuora UI:
- Navigate to Billing > Credit and Debit Memos in the left-hand navigation section.
- On the Credit and Debit Memos page, click the Credit Memo or Debit Memo tab.
- Click the memo number that you want to cancel.
- On the memo detail page, click cancel.
- Click yes.
The memo is then in Cancelled status.