The Invoice Settlement feature is in Limited Availability. This feature includes Unapplied Payments, Credit and Debit Memo, and Invoice Item Settlement. If you want to have access to the feature, submit a request at Zuora Global Support.
This tutorial outlines the process for issuing a credit and debit memos in Zuora. For details on additional operations, see Management of Credit and Debit Memos.
To issue a credit memo, apply it to an outstanding invoice balance, and send it to your customer:
- Create a credit memo
- Post the credit memo
- Apply the credit memo on invoices
- Email the credit memo document to your customer
To issue a debit memo and send it to your customer:
- Create a debit memo
- Post the debit memo
- Email the debit memo document to your customer