Unbilled Usage is part of the Advanced Consumption Billing feature. You need to purchase the feature to use it. Contact your Zuora Customer Success Manager for assistance.
Unbilled Usage enables you to access the usage and due amounts of consumption-based subscriptions before charges are billed. After usage records are uploaded for a charge, you can view the accumulated usage and updated amount in near real-time. The rating results are calculated at the usage-charge level.
The unbilled usages and amounts will be updated automatically when new usage records are added to charges. Usage and amounts will also be re-rated if changes are made to subscriptions, for example, the value of the billing cycle day of a charge is changed.
You can set threshold notifications against Unbilled Usage to notify your customers when usage has reached certain thresholds. Use the Rating Result base object to set event triggers. For more information, see Custom Events.
This feature also enables you to retrieve the consumption information, such as the unbilled charges, usage quantities, and amounts due, through the Rating Result data source.
You need to enable Orders to use this feature.
Supported charge models
When the Unbilled Usage feature is enabled, the following usage charge models are supported:
- Per Unit
- Tiered Pricing
- Volume Pricing
View unbilled usages on Zuora UI
With this feature enabled, you can view unbilled usages on the subscription details page through Zuora UI.
In the Unbilled Usage section, each row represents the unbilled usage of a charge for an unbilled billing period. The following information is available:
- Charge: Name of the charge
- Service Period: The billing period of the unbilled charge
- UOM: Unit of measurement of the charge
- Quantity: Accumulated usage
- Amount: Rated due amount
Note that once a charge is billed for a billing period, the corresponding unbilled usage item will disappear from the table.
For drawdown usage charges, only after the entire prepaid balance is consumed, the remaining usage will be generated and displayed for the billing period in which the usage is added to.
For non-drawdown usage charges, unbilled usage will be updated right after the usage is uploaded.
Notes and limitations
The Unbilled Usage feature currently has the following limitations:
- Unbilled usage of evergreen subscriptions will not be displayed in the Unbilled Usage for now.
- Usage-record level rating is not yet supported.
- Rating Group can only be one of By Billing Period, By Usage Start Date, or By Usage Upload.
- You must refresh the data if the settings or billing periods are changed after the unbilled usage rating results are generated.
- Account hierarchy is not yet supported.
- The Change the owner of a subscription order action is not yet supported.
- Not all existing charge models are supported by Unbilled Usage. The unsupported charges will not have unbilled results generated.
- For subscriptions containing usage records that are not uploaded at the rate plan charge level (guiding usage), upon order actions that update the existing rate plan charge, the unbilled amount of those usage will not be re-calculated per the updated charge automatically. To view the re-calculated unbilled amount:
- If the usage record has a unique key, re-upload this record after the rate plan charge updates.
- If the usage record doesn’t have a unique key, you must first delete the usage record and then re-upload the record.