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Prepaid with Drawdown Troubleshooting

Zuora

Prepaid with Drawdown Troubleshooting

The Prepaid with Drawdown feature is in the Early Adopter phase. We are actively soliciting feedback from a small set of early adopters before releasing it as generally available. If you want to join this early adopter program, submit a request at Zuora Global Support.

This article lists some common errors and handling suggestions for the Prepaid with Drawdown feature

Error message

Handling

The current term of Charge ### cannot be divided into successive validity periods.

  • Certain order actions must happen at the beginning of a validity period,  check if the Contract effective date is the first day of a validity period. See Validity period for more information. 

  • Check if the validity period of the prepayment charge operated on is equal to or can be divided evenly by the subscription term. For example, if you want to add a new prepayment charge to an existing subscription whose term is 3 months, the validity period of the prepayment charge can only be Month or Quarter; Semi-annual and Annual will be blocked. See Validity period for more information. 

All prepayment charges in a prepaid balance must have the same validity period type.

  • Prepayment charges in a subscription with the same Prepaid UOM must have the same validity period. For example, if a subscription contains a prepayment charge whose Prepaid UOM is Each and validity period is Month, then when you add a new prepayment charge whose Prepaid UOM is also Each to this subscription, its validity period needs to be Month. 

Invalid validity periods in Charge ###. The validity periods must be evenly distributed over the subscription term.

  • When renewing a prepayment subscription, the length of the renewal term must be one or multiple times of the existing validity period. For example, if the validity period of the prepayment charge in a subscription is Quarter, a 3-month renewal term will work, but a 4-month renewal term will fail. See Validity period for more information. 

Validity period ( x months) must be equal to or multiple times of the billing period ( y months).