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Reviewing and Editing Payments

Zuora

Reviewing and Editing Payments

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Access the payment detail page

To view detailed information of a payment:

  1. Navigate to Payments > Payments. The payment list is displayed. You can use the Search field to query the payments.
  2. Click the number of the payment you want to view. The payment detail page opens.

On the payment detail page, the detailed information of the payment is grouped in sections. You can view the basic information such as Payment Method, Payment Total, and Reference ID, as well as some other additional information such as Payment Gateway, Gateway State, and Gateway Transaction State in the dropdown Additional Fields section.

The Gateway Transaction State field shows the current status of the credit card transaction. You can click Get Latest Payment State to retrieve the latest status. This field is only applicable to credit card transactions through the gateway that supports this field. Not Available is displayed for the following cases:

  • Payment method types other than credit cards
  • Credit card payment methods on the gateways that do not support this field

You can also use other status fields on the payment detail page including Payment Status, Gateway State, and Gateway Reconciliation Status to figure out the status of your payment transaction. See Electronic payment processing for details.

The Auth Transaction ID field shows the authorization transaction ID from the payment gateway that supports the authorization creation operation. See Create authorization API Reference for more information.

The Second Payment Reference ID field is populated when you do an additional transaction for the payment. It shows the transaction ID returned by the payment gateway. Use this field to reconcile payments between your gateway and Zuora Payments.

The Gateway Reconciliation Status field is populated if the Real-Time Reconciliation feature is enabled on your tenant. It shows the status of the gateway reconciliation. Possible values include Processing, Yes, Error, and Ignore.  

The Gateway Reconciliation Reason field is populated if the Real-Time Reconciliation feature is enabled on your tenant. It shows the reason code for the gateway reconciliation.

The Payout Id field is populated if the Real-Time Reconciliation feature is enabled on your tenant. It shows the payout ID of the payment from the gateway side.

For a standalone payment, the Financial Information and Payment Application sections are not presented on the payment detail page, because the payment will not be settled within Zuora.

Edit the basic information of a payment

  1. After reviewing the payment detail information, click more and select Edit Basic Information to edit the information.
    • For External Payments, you can edit the following fields: Comment, Accounting Code, Transferred to Accounting, Reference ID, and Secondary Reference ID
    • For ​Electronic Payments, you can edit the following fields: Comment, Accounting Code, and Transferred to Accounting​
  2. Click save changes.