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Real-Time Reconciliation events for GoCardless

Zuora

Real-Time Reconciliation events for GoCardless

The following table lists Zuora's actions on GoCardless events when the Real-time Gateway Reconciliation feature is enabled. 

GoCardless event type GoCardless event Zuora action
Mandate created Zuora ignores this event because the payment method is created.
customer_approval_granted N/A
customer_approval_skipped N/A
active N/A
submitted N/A
reinstated Zuora activates the payment method.
cancelled Zuora closes the payment method.
failed Zuora closes the payment method.
transferred N/A
expired Zuora closes the payment method.
resubmission_requested Zuora activates the payment method.
replaced N/A
Payment customer_approval_denied
  • Zuora updates the Gateway State to "Failed to Settle" on the Payment transaction.
  • Zuora creates an External Refund with the Reason Code set to "Payment Rejection".
confirmed Zuora updates the Gateway State to "Settled" and the Settled On date field of the Payment event.
cancelled
  • Zuora updates the Gateway State to "Failed to Settle" on the Payment transaction.
  • Zuora creates an External Refund with the Reason Code set to "Payment Rejection".
failed
  • Zuora updates the Gateway State to "Failed to Settle" on the Payment transaction.
  • Zuora creates an External Refund with the Reason Code set to "Payment Rejection".
charged_back
  • Zuora updates the Gateway State to "Settled" on the Payment transaction.
  • Zuora creates an External Refund.
chargeback_cancelled N/A
late_failure_settled
  • Zuora updates the Gateway State to "Settled" on the Payment transaction.
  • Zuora creates an External Refund.
created N/A
customer_approval_granted N/A
submitted N/A
paid_out N/A
chargeback_settled N/A
surcharge_fee_credited N/A
surcharge_fee_debited N/A
Refund paid N/A
refund_settled N/A
created N/A
failed N/A
refund_returned N/A
Payout paid Update payment
fx_rate_confirmed N/A
tax_exchange_rates_confirmed N/A