A subscription is a collection of one or more charges for products and services that have been purchased by a customer. Typically, subscription charges are recurring, but they can be one-time or usage-based charges (for example, metering for the number of minutes used on a cell phone plan). Amendments are changes made to an active subscription. This article describes the Subscriptions and Amendments view from a customer account.
Creating and amending subscriptions in the Zuora Billing UI is:
- Only relevant for existing Subscribe and Amend customers who have not transitioned to Orders or Orders Harmonization. Any new customers will not see this UI.
- Restricted if you are an existing Subscribe and Amend customer and have enabled Order Metrics only. See Known Limitations in Orders and Order Metrics.
You can create amendments to do the following:
- Change the terms and conditions of a contract
- Add or remove a product from a subscription
- Update an existing product (for example, update price or quantity)
- Renew a subscription in advance of the auto-renewal date
- Suspend a subscription (This is in Limited Availability.)
- Resume a subscription (This is in Limited Availability.)
Viewing Subscriptions and Amendments
You can view your subscriptions and amendments from your customer account view. Click into them to see detailed information. You can also use the up and down arrows next to each subscription to change the order in which your subscriptions are displayed in the customer account.
MRR and TCV
The monthly recurring revenue (MRR) is a key metric for subscription businesses and represents the Monthly Recurring Revenue for a subscription, order, or charge. The MRR calculates subscription fees normalized to a monthly value, and does not include one-time or usage fees. See Monthly Recurring Revenue for more information about MRR.
TCV is the amount of revenue that a subscription generates in its first term, assuming the subscription is not yet renewed. The first term, also known as the initial term, and TCV do not define the billing period of the subscription. However, the initial term can have an effect on invoicing if your customer does not renew the subscription is not renewed and you try to invoice your customer past the subscription's first term.