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Orders performance guidance

Zuora

Orders performance guidance

Provides performance data and a reference on the expected response times.

This article provides a reference on the expected response times when you create and manage subscriptions via Orders. The data was generated in Zuora Release 227. 

The Orders API timeout limit is 120 seconds. As the following tables show, a number of factors can contribute to increased latency in Orders: 

  • Number of subscriptions in one Create order call
  • Number of order actions in one subscription
  • Number of charges processed by one order action
  • Number of tiers in one charge (applicable only to the tiered pricing charge model) 

The following tables provide a summary of performance data for Orders. The summary is also available for downloads as a CSV file: Zuora_performance_data_summary.csv. For a complete set of the performance data, download Zuora_performance_data_complete_datasheet.csv.

The performance data is the guidance of performance under ideal testing scenarios. Depending on your tenant situation, your results may vary from below. Integration with a third-party tax engine or using a configurable Tax app is not included in the testing scenario where the performance data is collected.

Limits on Orders API

The limit of orders allowed on a subscription is 1000. 

The limit of order actions allowed on a rate plan charge is 1000. However, Zuora recommends that you create at most 100 order actions on a rate plan charge to ensure the performance of the subscription. If you create more than 100 order actions, the performance might be degraded, depending on the products and charges set up in your subscription.

The limit of order line items allowed in an order is 100.

Zuora has the following limits on the Orders synchronous API to prevent performance degradation:

If you have an Order that exceeds any limits of the above, Zuora recommends you use the following asynchronous API operations:

Zuora has the following limits on the Orders asynchronous API operations to prevent performance degradation:

Create Subscription

The following table shows performance data for Create Subscription order actions. The data is broken down by charge model.

Charge Model # Subscriptions # Actions # Charges # Tiers Response Time (Seconds)
Per Unit Pricing 12 1 20 N/A 105
1 1 185 N/A 105
115 1 1 N/A 106
12 1 1 N/A 4
Flat Fee Pricing 13 1 19 N/A 108
1 1 195 N/A 113
115 1 1 N/A 108
13 1 1 N/A 4
Tiered Pricing 10 1 19 10 91
1 1 1 23500 106
1 1 190 1 105
115 1 1 1 107
10 1 1 1 3

Cancel Subscription

The following table shows performance data for Cancel Subscription order actions. The data is broken down by charge model. 

Charge Model # Subscriptions # Actions # Charges # Tiers Response Time (Seconds)
Per Unit Pricing
 
10 1 18 N/A 105
1 1 185 N/A 68
100 1 1 N/A 109
10 1 1 N/A 2
Flat Fee Pricing 8 1 16 N/A 111
1 1 190 N/A 72
100 1 1 N/A 109
8 1 1 N/A 2
Tiered Pricing 7 1 15 10 108
1 1 1 23500 83
1 1 185 1 69
100 1 1 1 106
7 1 1 1 2

Increase Quantity

The following table shows performance data for Update Product order actions used to increase the quantity of products. The data is broken down by charge model.

Charge Model # Subscriptions # Actions # Charges # Tiers Response Time (Seconds)
Per Unit Pricing 5 4 8 N/A 105
1 1 145 N/A 113
1 60 1 N/A 93
80 1 1 N/A 105
5 1 1 N/A 2
Tiered Pricing 4 5 6 10 90
1 1 1 15500 97
1 1 190 1 102
1 65 1 1 99
90 1 1 1 95
4 1 1 1 1

Decrease Quantity

The following table shows performance data for Update Product order actions used to decrease the quantity of products. The data is broken down by charge model.

Charge Model # Subscriptions # Actions # Charges # Tiers Response Time (Seconds)
Per Unit Pricing 5 4 8 N/A 94
1 1 145 N/A 105
1 65 1 N/A 107
80 1 1 N/A 105
5 1 1 N/A 2
Tiered Pricing 4 5 7 10 105
1 1 1 16000 97
1 1 190 1 83
1 65 1 1 96
105 1 1 1 114
4 1 1 1 1

Change Price

The following table shows performance data for Update Product order actions used to change the price of subscription rate plan charges. The data is broken down by charge model. 

Charge Model # Subscriptions # Actions # Charges # Tiers Response Time (Seconds)
Per Unit Pricing 5 5 8 N/A 115
1 1 165 N/A 105
1 65 1 N/A 104
85 1 1 N/A 100
5 1 1 N/A 1
Flat Fee Pricing 5 5 8 N/A 106
1 1 175 N/A 108
1 65 1 N/A 102
90 1 1 N/A 108
5 1 1 N/A 1
Tiered Pricing 4 5 6 10 77
1 1 1 10500 84
1 1 175 1 116
1 65 1 1 108
85 1 1 1 102
4 1 1 1 1

Shrink Term

The following table shows performance data for Terms and Conditions order actions used to shrink the term of subscriptions. The data is broken down by charge model. 

Charge Model # Subscriptions # Actions # Charges # Tiers Response Time (Seconds)
Per Unit Pricing 12 1 20 N/A 85
1 1 185 N/A 68
100 1 1 N/A 107
12 1 1 N/A 4
Flat Fee Pricing 12 1 20 N/A 81
1 1 195 N/A 73
100 1 1 N/A 103
12 1 1 N/A 4
Tiered Pricing 11 1 19 10 92
1 1 1 23500 81
1 1 190 1 73
100 1 1 1 106
11 1 1 1 3

Owner Transfer

The following table shows performance data for Owner Transfer order actions. The data is broken down by charge model. 

Charge Model # Subscriptions # Actions # Charges # Tiers Response Time (Seconds)
Per Unit Pricing 5 1 11 N/A 97
1 1 155 N/A 97
75 1 1 N/A 104
5 1 1 N/A 1
Flat Fee Pricing 5 1 11 N/A 98
1 1 165 N/A 105
75 1 1 N/A 99
5 1 1 N/A 1
Tiered Pricing 5 1 9 10 96
1 1 1 21000 101
1 1 165 1 104
75 1 1 1 104
5 1 1 1 1