Activate a pending order

Use the Zuora application

If you have the service activation date, customer acceptance date, or both unfilled, you can perform the following steps to activate a pending order:

1. Navigate to Customers > Orders.
2. Search the order by performing an exact search for the pending order or filter all orders in the pending status.
3. Click the order number of the pending order to open the order details page.
4. Click the clock icon  at the top right. 

   A window opens with empty SERVICE ACTIVATION date and CUSTOMER ACCEPTANCE date fields.

5. Click the Calendar icon  next to the preceding fields, and specify the relevant dates.

6. Click Complete to activate the pending order.

Use the REST API

If you have the service activation date, customer acceptance date, or both unfilled, or if you have the Specific Trigger Date unfilled for the charge with the Triggering Condition of the charge set as Upon a Specific Date, you can perform the following steps to activate a pending order:

Use the "Update order action trigger dates" operation to activate the pending order:

{
  "subscriptions": [
    {
      "orderActions": [
        {
          "charges": [
            {
              "chargeNumber": "C-0000001",
              "specificTriggerDate": "2016-09-01"
            }
          ],
          "sequence": 0,
          "triggerDates": [
            {
              "name": "CustomerAcceptance",
              "triggerDate": "2016-09-01"
            }
          ]
        }
      ],
      "subscriptionNumber": "A-S00000009"
    }
  ]
}