This feature is unavailable if you have the Orders feature enabled. See Overview of Orders and Order Metrics for more information.
You can delete a subscription only if an invoice has not been generated.
To delete a subscription:
- Navigate to Customers > Customer Accounts in the left-hand navigation section.
- Select the customer account with the subscription that you want to delete.
- In the Customer Account detail screen, Scroll to the Subscriptions and Amendments area and click the Subscription Number of the subscription that you want to delete.
- Click Delete, then click OK to confirm the action.