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Remove a Product on Subscription with Future-dated Removes


Remove a Product on Subscription with Future-dated Removes

You can create a Remove Product amendment even if there is a future-dated Remove Product amendment on the subscription. The feature is supported through the SOAP API and REST API. The effective date of the Remove Product amendment must be earlier than the effective date of any existing future-dated Remove Product amendment. The system will ignore it if you try to remove a product on a date after the effective date of a future-dated removal.

For example:

  • A customer subscribes to your Home Phone Service for one year starting on January 1, 2018.
  • In April, the customer wants to remove this service at a future date, August 1, 2018. The customer uses a cell phone all the time and Home Phone Service is no longer required. You create a future-dated Remove Product amendment by setting the effective date to August 1, 2018. 
  • In May, the customer wants to discontinue this service on June 1, 2018 to save more money. You create a Remove Product amendment by setting effective date on June 1, 2018. 

After the above subscription amendments, the Home Phone Service ends on June 1, 2018. 

Using the Zuora APIs

You can use Zuora SOAP API and REST API to update a product even when future-dated Remove Product amendments already exist on the subscription:

  • For SOAP API, see Remove a Product (Amendment) use case and follow the instructions based on WSDL version 74.0+.
  • For REST API, use the Update subscription method.