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Viewing Subscription Change History

Zuora

Viewing Subscription Change History

As a change is made to a subscription (such as an Add product amendment and a Renew subscription order action), a new version of the subscription is created. The Subscription Change History table enables you to easily view each version of the subscription, including the change that is made to the subscription.

You can view the change history of a subscription on the subscription detail page.

Viewing Subscription Change History

To view the change history of a subscription:

  1. Navigate to Customers > Subscriptions in the left-hand navigation section.
  2. Select the subscription that you want to view the change history.
  3. In the Subscription detail screen, scroll to the Subscription change history area. You can see a table that lists the detailed change information for each version of the subscription.

Each row in the change history table stands for a subscription version. Based on the mode of your tenant: Orders, Subscribe/Amend (S/A), or Orders Harmonization (Orders and S/A co-existent), the table can contain corresponding columns that indicate the detailed change information.

Orders Tenants

For an Orders tenant, the Subscription change history table is like below:

PureOrders.png

It contains the following columns:

  • Version: Identifies a certain version of the subscription.
  • Order Number: Identifies the order that contributes to this version of the subscription. This column is present in Orders tenants or co-existent tenants.
  • Order Date
  • Order Action: The order actions that have impacted the subscription and taken place in a particular order. If multiple order actions are present in this column, you can click the plus icon (+) in the Version column to display a list of the order actions. At most five order actions can be displayed.
  • Details: The detailed change information tagged for each order action in the order.
  • Contract Effective Date
  • Service Activation Date: This column is present if Zuora is configured to require service activation.
  • Customer Acceptance Date: This column is present if Zuora is configured to require customer acceptance.

Subscribe/Amend Tenants

For a Subscribe/Amend tenant, the Subscription change history table is like below:

PureAmendments.png

It contains the following columns:

  • Version: Identifies a certain version of the subscription.
  • Amendment Number: Identifies the amendment that contributes to this version of the subscription. This column is present in S/A tenants or co-existent tenants.
  • Amendment Type
  • Details: The detailed change information tagged for each amendment.
  • Contract Effective Date
  • Service Activation Date: This column is present if Zuora is configured to require service activation.
  • Customer Acceptance Date: This column is present if Zuora is configured to require customer acceptance.

Orders Harmonization Tenants

For an Orders Harmonization (Orders and S/A co-existent) tenant, the table is like below:

Coexistent.png

It contains the following columns:

  • Version: Identifies a certain version of the subscription.
  • Order Number: Identifies the order that contributes to this version of the subscription. This column is present in Orders tenants or co-existent tenants.
  • Amendment Number: Identifies the amendment that contributes to this version of the subscription. This column is present in S/A tenants or co-existent tenants.
  • Order Date
  • Amendment Type: In a co-existent tenant, an amendment of the Composite type will be auto-generated when an order is created.
  • Order Action: The order actions that have impacted the subscription and taken place in a particular order. If multiple order actions are present in this column, you can click the plus icon (+) in the Version column to display a list of the order actions. At most five order actions can be displayed.
  • Details: The detailed change information tagged for each order action in the order.
  • Contract Effective Date
  • Service Activation Date: This column is present if Zuora is configured to require service activation.
  • Customer Acceptance Date: This column is present if Zuora is configured to require customer acceptance.