This article explains how to synchronize custom fields created in the Zuora application to Salesforce.
Zuora 360 supports fields of String, Date, and Picklist types in the Product Catalog sync and the Accounts and Related Objects sync.
Custom fields are synchronized when the Zuora objects synced to Salesforce. See Sync Objects Mappings for the list of Zuora objects synchronized to Salesforce.
To synchronize a custom field:
In the Field Name field, you can enter a value, for example, MyCompanySKU, and Salesforce will insert the required
__c custom field suffix automatically.
In some cases, the sync process cannot sync custom fields. This can happen when the object has already been synced before the custom fields were added in Salesforce.
In this case, you will not see values for the custom fields because this is an incremental sync and SubscriptionA is not updated. Because of this, SubscriptionA will not sync to Salesforce.
If you have configured custom fields but do not see them in Salesforce, you must update the object that you want to sync by opening the object for edit in Salesforce and then saving the object without making changes. When you update the object, the custom fields will be synced in the next incremental sync. However, if you are updating a large number of records, Zuora recommends that you perform a cleanup sync.