Manage Sync Results from Data Connect

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Manage Sync Results from Data Connect

This feature is only available if you have the Data Connect feature enabled. We are actively soliciting feedback from a small set of early adopters. If you wish to have access to the feature, submit a request at Zuora Global Support.

This article explains how to view sync results, retry sync failures, and delete sync failures from the Data Connect service.

View Sync Results

To view sync results:

  1. In the Zuora application, click the down arrow next to your user name.
  2. Select Settings > Commerce.
  3. Click Data Connect to display the OBJECTS TO RETRY page.

    ObjectsToRetryPage.png

    On the page above, you can view the list of records that are unsuccessfully synced. 

  4. View the complete error message for a certain failure record by hovering your mouse over the specific error message.

    Three categories of error codes are available as shown in the following reference table:

    Error Code Description
    DACO-01 Known SFDC Exception
    DACO-02  Missing CRM ID
    DACO-99 Unknown Exception

Retry Sync Failures

To retry a sync failure:

  1. On the OBJECTS TO RETRY page, select the checkboxes before the failure records you are to retry the sync.

    You can quickly select all the records by selecting the checkbox in the header row.

    Also, you can select the records by object type using the object type filter, as shown in the following steps:

    1. Click the filterIcon.png icon at the top right of the OBJECTS TO RETRY page to display the object type filer.

    2. Click the object type you are to re-sync.

      When you select a parent object type to re-sync, its child object type will also be re-synced. For example, if you select the Invoice objects to re-sync, the Invoice Item and Taxation Item objects will also be re-synced.

    3. Click Apply.

  2. Click Retry Selected.

    If a failure record is successfully re-synced, it will be removed from the OBJECTS TO RETRY page automatically.

    If a failure record is failed to be re-synced, the record will remain on the OBJECTS TO RETRY page with the same ZUORA ID field, but with the SYNC DATE field being updated to the latest time.

Delete Sync Failures

To delete a sync failure:

  1. On the OBJECTS TO RETRY page, select the checkboxes before the failure records you are to delete.

    You can quickly select all the records by selecting the checkbox in the header row.

    Also, you can select the records by object type using the object type filter, as shown in the following steps:

    1. Click the filterIcon.png icon at the top right of the OBJECTS TO RETRY page to display the object type filer.

    2. Click the object type you are to delete. 

    3. Click Apply.

  2. Click Delete Selected.

    The selected records will be deleted from Zuora and removed from the OBJECTS TO RETRY page.

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