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Zuora for Salesforce End of Support Policy

This article describes the current end of support policy for Zuora Quotes and Zuora 360. The following topics are presented:

  • Reasons for the policy
  • Versions no longer supported
  • Upgrade schedule
  • Upgrade paths

Reasons for the End of Support Policy

Zuora Quotes and Zuora 360 have been in existence for nearly five years, and since the first release, a vast number of improvements have been made to the products. However, there are customers still on early versions of the products, and maintaining these early versions increases technical debt and slows down our pace of innovation.

This policy enables us to better utilize our resources and to quickly bring you the features and technology you’ve come to expect from Zuora.  Upgrading to the latest versions allows customers to take advantage of new features and functionalities such as Guided Selling and full Subscription lifecycle support while maintaining compatibility with their existing versions.

End of Support Policy

The policy only affects you if you are on the following versions:

  • Quotes v. 5.80.x or earlier 

  • 360 v. 2.4.x or earlier 

See Check the Current Version for how to check the version of your Zuora for Salesforce packages.

This policy will be gradually phased in and take full effect as of December 31, 2015.  At that point, Support will no longer support versions lower than the above.  Please see the schedule below for full explanation of the timeline.

Upgrade Paths

We recommend that you upgrade to the latest packages of Zuora Quotes and Zuora 360.  The package upgrades are designed to be as self-service and as backward compatible as possible, but if you feel you have heavy customizations that need technical expertise we have guidance at the end of this article.

For further information about the upgrade paths, refer to the following articles in the Zuora KnowledgeCenter:

End of Support Schedule

April 2015

This upgrade policy article is available in Zuora Knowledge Center.

Support starts proactive communication to the customers on the affected versions to be deprecated.

The upgrade policy announcement is sent out to all Zuora Quotes and Zuora 360 customers.

June 2015 General reminder is sent to all customers of the end of support timeline and of package links change in August.
August 2015 Package links other than those required to upgrade to versions post EOS Versions will no longer be available for installation.
October 2015 Reminder is sent to all customers of pending non support of EOS Versions.
December 2015

Zuora officially stops supporting the EOS Versions of Zuora Quotes  and Zuora 360 versions listed above.

The installation links for the affected versions are removed.

Check the Current Version

How to check the currently installed version:

  1. In Salesforce, navigate to SetupInstalled Packages.

  2. Check the version numbers for Zuora Quotes and Zuora 360.
    InstalledVersion.png

For Further Assistance

If you feel a self-service upgrade is not an option, to assist you in upgrading to the latest versions of Zuora Quotes and Zuora 360, we suggest contacting either Zuora Global Services or our Zuora partner, Frontera who are offering a FREE upgrade assessment program. 

Frontera will assess your current Zuora for Salesforce architecture, identify customizations potentially affected by upgrading to the latest version, then recommend actions required to migrate. In addition to those services, they will install and configure a basic setup of the latest Quotes and 360 versions in a sandbox environment, free of charge.  

Execution of the migration plan or any additional customizations would not be included in the free program.

For additional Information, contact:
 
Last modified
18:30, 27 Aug 2015

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