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Knowledge Center > Billing and Payments > Advanced AR Settlement > Unapplied Payments > Management of Unapplied Payments > Cancel Payments

Cancel Payments

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The Advanced AR Settlement feature is in Limited Availability. This feature includes Unapplied Payments, Credit and Debit Memo, and Invoice Item Settlement. If you wish to have access to the feature, submit a request at Zuora Global Support

You can cancel the payments that are successfully processed. For example, if you accidentally charged a customer and processed the payment, you can cancel the payment to prevent the charge from being sent to the customer. 

Once a payment has been settled, it can no longer be cancelled. Payments are typically settled within 24 to 48 hours.

To cancel a payment from the REST API, see POST Cancel Payment.

To cancel a payment from the Zuora UI:

  1. Navigate to Payments > Payments in the left-hand navigation section.
  2. On the All Payments page, click the payment number that you want to cancel.
  3. On the payment detail page, click more > Cancel this payment.
  4. Click OK.

The payment is then in Cancelled status.

Last modified
23:35, 5 Jun 2017

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