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Knowledge Center > Billing and Payments > Advanced AR Settlement > Credit and Debit Memos > Management of Credit and Debit Memos > Cancel Credit and Debit Memos

Cancel Credit and Debit Memos

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The Advanced AR Settlement feature is in Limited Availability. This feature includes Unapplied Payments, Credit and Debit Memo, and Invoice Item Settlement. If you wish to have access to the feature, submit a request at Zuora Global Support

You can cancel credit memos and debit memos only if the memos are in draft status. If the memos are posted, you are not allowed to cancel them.

To cancel a credit memo or a debit memo from the REST API, see POST Cancel Credit Memo or POST Cancel Debit Memo

To cancel a credit memo or a debit memo from the Zuora UI:

  1. Navigate to Billing > Credit and Debit Memos in the left-hand navigation section.
  2. On the Credit and Debit Memos page, click the Credit Memo or Debit Memo tab.
  3. Click the memo number that you want to cancel.
  4. On the memo detail page, click cancel.
  5. Click yes.

The memo is then in Cancelled status.

Last modified
22:07, 4 Jun 2017

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