You can create a credit balance by using overpayments or by transferring a negative invoice balance.
You can use external or electronic payments to create a payment that is greater than the invoice amount due. The payment amount that exceeds the invoice amount is applied to the credit balance.
To create a credit balance using an overpayment:
The payment amount that was transferred to the credit balance cannot be refunded as it is now part of the credit balance. You must perform an external refund of the credit balance separately.
A negative invoice amount represents money that you owe the customer. You can transfer a negative invoice amount to a credit balance. Typically, in order to close out a negative invoice, you would transfer the full negative invoice amount to the credit balance. Subsequently, you could apply the credit balance toward a future invoice.
The following default values are used when transferring a negative invoice balance:
To create a credit balance using a negative invoice balance:
This example describes how to create a partial service credit for your customers. For example, if your website is down for some reason, you can give your customers a credit for each day of the downtime.
To process partial service credit for subscriptions: