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Knowledge Center > Billing and Payments > Credit Balances > Reverse Past Credit Balance Adjustment

Reverse Past Credit Balance Adjustment

Overview

You can reverse a previously made credit balance adjustment, by creating another credit balance adjustment to counter the effect of the previous adjustment, even in a closed accounting period.

This feature is in Limited Availability. We are actively soliciting feedback from a small set of early adopters before releasing as generally available.

Reverse Past Credit Balance Adjustments

You can reverse a past credit balance adjustment even if the the accounting period is closed. 

For example, you have an invoice with open balance of $100. By accident, you apply $30.00 from the credit balance, making the new balance $70.00. You realize your mistake and reverse the amount, by transferring $10 to the credit balance, making the new invoice balance $80.00.

Consider the following prior to reversing a credit balance adjustment:

  • Invoices with a positive balance:
    • The amount transferred cannot exceed the amount applied from the credit balance. 
    • Can only be transferred after it’s been applied from the credit balance.
  • Invoices with a negative balance:
    • Can be only be transferred after it’s been transferred to the credit balance.
    • The amount applied cannot exceed the amount transferred to the credit balance.
  • A credit balance cannot be applied if the balance is zero, regardless If the  invoice is positive or negative.
  • A credit balance adjustment transaction cannot be canceled.

For example, you have an invoice with an open balance of $100.00, $40 of which is applied from the credit balance, bringing the balance to $60. 10USD to Credit Balance, the balance of invoice is 100 + (-40) + 10 = 70USD. Now, if user wants to cancel the first CBA, which is 40USD, it will make invoice balance is 100 + (-40) + 10 + 40 = 110USD. Meaning invoice balance is greater than invoice amount. So this operation is not allowed.

Reversing a Past Credit Balance

Perform the following steps to reverse a past credit balance:

  1. Navigate to CustomersCustomer Accounts in the left-hand navigation section.
  2. Select an account.
  3. Select Transfer to Credit Balance from the more drop-down.

cba_more.png

Enter the information in the appropriate fields.

cba_transfer.png

  1. Click transfer to credit balance.

Viewing Credit Balance Activity

You can see the credit balance activity by clicking on the Credit Balance tab under Transactions.

File:CA_Billing/G_Credit_Balances/Reverse_Past_Credit_Balance_Adjustment/cba_tab.png

Last modified
22:44, 3 Nov 2016

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