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Balance Types

Invoice Balance

An Invoice Balance represents how much is owed on an invoice. An invoice balance can be positive or negative.

A negative invoice balance is different from a credit balance. For more information about the negative invoice balance, see How do I handle a negative invoice?

Invoice Balance =

   (Invoice + Adjustments[Charge] + Refunds) - (Payments + Adjustments[Credit])

If you have the Advanced AR Settlement feature enabled:

Invoice Balance =

   (Invoice + Adjustments[Charge] + Refunds) - (Payments + Adjustments[Credit] + Credit Memos)

For more information about the Advanced AR Settlement feature, see Unapplied Payments and Credit and Debit Memos.

If the Zuora Billing Rules, Include invoices with negative totals in the Account Balance (included associated Debit Memos)?, is set to No, only the invoices with positive totals are included in the invoice balance.

Account Balance

An Account Balance is the total amount due (includes credit balance). The account balance can be positive or negative.

Account Balance = Total Invoice Balance – Total Credit Balance

If you have the Advanced AR Settlement feature enabled:

Account Balance = Total Invoice Balance + Total Debit Memo Balance - Total Unapplied Payments – Total Unapplied Credit Memos

For more information about the Advanced AR Settlement feature, see Unapplied Payments and Credit and Debit Memos.

Credit Balance

If you have the Advanced AR Settlement feature enabled, Credit Balance is deprecated and is only available for backward compatibility. Use the Unapplied Payments and Unapplied Credit Memo features instead.

Credit Balance allows you to hold on to a “credit” that can be applied to future invoices or refunded to the customer. Unlike invoice and account balances, the credit balance cannot be negative.

For example: A customer pays for a one-year subscription, but cancels after two months. Instead of sending a prorated refund check, you can retain the amount and allow the customer to use it to pay for another invoice.

Once the credit balance feature is enabled, each billing account in Zuora Billing will have an account balance and a credit balance displayed under the customer account Key Metrics.

See Credit Balances for more information.

Debit Memo Balance

A Debit Memo Balance represents how much is owed on a debit memo. A debit memo balance can only be positive.

Unapplied Credit Memo

An Unapplied Credit Memo represents a credit memo that has been created, but not used to settle or offset an invoice balance or a debit memo balance. It can only be positive.

Unapplied Payment 

An Unapplied Payment represents a payment that you has received but has not yet applied to any invoices or debit memos. It can only be positive.

Last modified
00:24, 11 May 2017

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