If you are using Word 2007 with Windows Vista, you must save the template with a
.doc extension. Zuora does not register templates that have a
If you changed a merge field but data does not appear in the field, you may have modified the field without using Edit Field.
If there is an additional field displayed on the invoice, it is possible that a merge field is hidden. Press ALT + F9 to display all merge fields, and then remove the hidden field.
If you see
<<SoldToContact.County>> and not the merge field, Zuora Tax is not enabled in your tenant.