Invoice Write-Off

Knowledge Center > Billing and Payments > Invoices > Invoice Write-Off

Invoice Write-Off

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This feature is only available if you have the Invoice Settlement feature enabled. The Invoice Settlement feature is in Limited Availability. If you want to have access to the feature, submit a request at Zuora Global Support

Occasionally, you might want to write off unpaid invoices when you are sure that the invoice amount is uncollectible.

For example, your end customers who receive an invoice might fail to pay the invoice timely. After attempting to collect payment to settle this invoice for a certain period (for example, 90 days past due), you might want to declare the invoice as bad debt. At this point, you might want to write off the unpaid invoice to reduce the account receivable balance.

By writing off an invoice, a credit memo is created and applied to the invoice. The generated credit memo items and credit memo taxation items are applied to invoice items and invoice taxation items respectively, based on the configured default application rule. If an invoice is written off, the balance of each invoice item and invoice taxation item must be zero.

You can only write off invoices in Posted status. If any exception occurs during invoice write-off, the operation will roll back.

You can write off invoices through the Zuora UI or REST API, even in a closed accounting period. See Write Off Invoices and PUT Write off invoice for more information.


You cannot write off invoices in any of the following situations:

  • Any transactions such as payments or credit memos are applied to an invoice.
  • The balance of an invoice has been changed.


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