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Reverse Invoices from the Zuora UI

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This feature is only available if you have the Advanced AR Settlement feature enabled. The Advanced AR Settlement feature is in Limited Availability. If you wish to have access to the feature, submit a request at Zuora Global Support

Occasionally, you may post an incorrect invoice that contains either charge mistakes or other errors. Upon customer request, you can reverse the incorrect invoice and generate a corrected version for that same billing period.

You can reverse a posted invoice only if you have the user permission. See Billing Roles for more information.

To reverse a posted invoice from the Zuora UI:

  1. On the invoice detail page, click More > Reverse Invoice.
  2. Specify the following information in the Reverse Invoice dialog:
    • Memo Date: The date when the credit memo is created. The memo date must be later than or equal to the invoice date.
    • Apply Effective Date: The date when the credit memo is applied to the invoice that will be reversed. The effective date must be later than or equal to the memo date.
  3. Click save.

If the invoice is reversed successfully, you can find the auto-generated credit memo in the transaction table. See Reverse Posted Invoices for more information.

Last modified
00:37, 16 Oct 2017

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