This feature is in Controlled Release. Submit a request at Zuora Global Support to get this feature enabled for your tenant.
The table below shows the specific response codes, descriptions, and messages for the Zuora PMU using Vantiv Account Updater. Use the table as a guide to understand the next step in the troubleshooting process.
|Zuora Defined Response Code||Response Message||Description||Customer Next Steps|
Updater Response: 0 - Valid Format
|103||No record to upload.||There was no record in the batch that was required to upload to the Updater.||Check the results file on invalid credit cards. Go to troubleshooting and see how to read a response file from data sources.|
Communication Error. Connection timed out, (or other detailed error message). Tracking Number: 1234567890
|The network connection to the Vantiv server is broken or the server IP is not in the white list for the Vantiv production environment. |
Zuora will automatically retry the batch.
|If you always encounter this error, contact Zuora support with your tracking number.|
|301||Communication Error. java.net.SocketException: Connection reset. Tracking Number: ytJJUaOFHW||The connection is disconnected due to invalid credentials||Correct the credentials.|
General System Failure. (detailed error message).
Tracking Number: 1234567890
|Unexpected error, contact Zuora support withyour tracking number.||Once Zuora fixes the issue, manually retry the batch, or wait for the background retry job to run the next day.|
|501||The Request is Completed by Updater: Updater Response: 0 - Merchant Fiscal Day: 09102013||Batch has been completed successfully.||None|
|502||Updater Declined the Request. Updater Response: 1 - The account update file is not ready yet. Please try again later.||The response file is not available for download. Zuora will automatically retry the batch.||The response file was not generated by Vantiv yet. You may need to wait for a few more days. |
If you cannot fix the issue, contact Zuora support or CyberSource support for further help.
|502||Updater Declined the Request. Updater Response: 1 - Invalid Format||The XML syntax of the request is invalid.||This is a rare situation. Contact Zuora support.|