Limitations and Known Issues

Knowledge Center > Reporting and Analytics > Dashboard > Limitations and Known Issues

Limitations and Known Issues

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Zuora is aware of the following limitations and issues with the dashboard:

  • The Zuora Dashboard is limited to tenants with 50,000 or fewer customer accounts.
  • The Zuora Dashboard is not available in Production Copy Environments.
  • The Net MRR and MRR Changes subscription metrics do not reflect price changes on renewals. When Zuora calculates these subscription metrics, Zuora considers the change in MRR of a renewal with a non-zero price change to be 0. This issue means that you may see incorrect values for Net MRR and MRR Changes if you structure your orders as ramp deals.
  • The MRR Changes subscription metric does not reflect changes to terms and conditions of subscriptions.
  • For Multi-Entity customers, there can be one Dashboard available per Entity. Each Dashboard provides data only within a single entity; there is no data roll-up or visibility across entities.
  • For metrics whose groups are non-summable, you are able to select column chart types. However, Zuora strongly recommends that you select line chart types for the following metrics:
    • Average ARR Per Subscriber
    • Average MRR Per Subscriber
    • Subscriber Churn Rate
  • The Zuora Dashboard does not support Microsoft Internet Explorer. Zuora recommends you use Chrome, Firefox, or Edge.
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