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Using the Configurable Lockbox feature

Zuora

Using the Configurable Lockbox feature

You can have multiple lockbox file formats in one instance of Configurable Lockbox. Each lockbox file format can have its own processing options, payment options, and processing schedules. 

Understand the user interface

After completing the initial configuration, you are navigated to the homepage of the app.

The UI of the app consists of four tabs:

  • Dashboard: This is the default tab. This tab displays the status and results of recent lockbox activities.
  • Lockboxes: This tab displays all lockbox file formats that have been configured in Configurable Lockbox. You can add new lockbox file formats or configure existing file formats in this tab.
  • Runs: This tab shows the processing histories of the configured lockbox file formats (hereafter referred to as lockbox run). You can view the input files used in the lockbox runs or generate failed payments in the lockbox runs.
  • Payments: This tab shows payments that have been completed or in progress. You can view the details of each payment record.

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Add a new lockbox file format

If you need to add a new lockbox file format, click the add icon in the top right and follow the steps in Set Up the Configurable Lockbox Feature.

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View lockbox runs

In the Runs tab, you can view details of lockbox runs that have been completed or in progress. You can also view input files used in the lockbox runs or generate failed payments in the lockbox runs.

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Upload a lockbox file manually

In the Lockboxes tab, locate the file format that your lockbox file uses, click the menu icon, and select Upload.

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In the window that opens, select the file, and click Upload

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View payment details

All payments that are being processed or have been completed are shown in the Payments tab.

To view the details of a payment record, click the menu icon, and select More Details.

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The details page will display.

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Download lockbox files from a configured SFTP server

After an SFTP location is set for a lockbox, you can set a schedule for downloading lockbox files from it, or manually initiate downloads.

To manually initiate the downloads, click the menu for the lockbox, and select Run Automated File Download.

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