All Collect AI features use OAuth to authenticate to your Zuora tenant. To avoid service disruption, ensure that all features in all your environments were created by using OAuth credentials. Complete the following steps to verify and update the OAuth credential if needed.
- Navigate to Settings > Connect.
- Locate the desired tenant instance.
- Hover over the instance, and click Edit.
- Ensure that the OAuth credential is included in the Target field.
If you need to update this field, follow the instructions in Create an OAuth Tenant Login in Zuora Connect to create an OAuth credential, and then select the created OAuth credential from the Target dropdown list.
When you install a new feature, ensure that you follow the instructions in Install Zuora Collect AI features.