Billing: WriteOff

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Billing: WriteOff

Table of contents

The write off task creates a group of invoice item adjustments to write off an invoice. 

workflow_task_write_off.png

Task Settings

  • Adjustment Date - The date when the invoice item adjustments are applied.
  • Reason Code - Optional. A code identifying the reason for the adjustments. Must be an existing reason code or empty. If you do not specify a value, Zuora uses the default reason code.
  • Reference Id - Optional. You can enter an ID or code that helps identify the adjustments or the reason for the adjustments. It could be a number in an external system.
  • Comment - Enter additional information about the adjustments.
  • Adjust Taxation Items - Select this option if you need to adjust taxation items. 
  • Single Transaction - Select this option to process all related invoice item adjustments in one transaction. This option is selected by default. If an invoice contains both positive and negative charges, writing off the charges separately could result in errors due to an invoice-balance change restriction. Selecting this option can avoid the issue.
    If your tenant is integrated with Avalara tax engine, do not select this option. A single transaction of multiple invoice item adjustments may cause timeout errors.
  • Recognized Revenue Account for InvoiceItem - The invoice-item revenue amount that has been recognized.
  • Deferred Revenue Amount for InvoiceItem - The invoice-item revenue amount that has been deferred.
  • Recognized Revenue Account for TaxItem - The tax-item revenue amount that has been recognized. Available only when Adjust Taxation Items is selected.
  • Deferred Revenue Amount for TaxItem - The tax-item revenue amount that has been deferred. Available only when Adjust Taxation Items is selected.
  • Writeoff Positive Charges Only - Select this option to write off only positive charges in the adjustments. 

 

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