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Workflow FAQs


Workflow FAQs

When you have a question about Workflow, we encourage you to search on this page for answers before contacting Support.

We are continually updating the list. 

Q: Can I restore a workflow that has been deleted?

A: Once deleted, a workflow cannot be restored by anyone. Delete a workflow only when you are sure that it is not needed anymore.

Q: After a test run of a workflow, I updated the product data in my tenant. Why is the data not updated when I rerun the workflow?

A: This is because the cached product data in the workflow isn't updated. You need to go to the global settings, and click Refresh Catalog to refresh the cached data. For details, see Workflow Maintenance Utilities.

Q: How do I change the name of my workflow?

A: You need to go to the settings of the workflow. Edit the name in the Workflow Information section and then click Update on the bottom right to save the changes. 

Q: How is workflow usage calculated?

A: Workflow usage is calculated based on task runs. To view the number of task runs for a workflow, go to the Run History tab on the home page of Workflow, and find the numbers in the Tasks Total column. If this column is not displayed, click workflow_icon_view.pngand select Tasks Total from the list of data fields.

The numbers are sorted by workflow runs. To display the numbers for a workflow, you can enter the workflow name in the Workflow Name drop-down list to filter the results.

Q: When should I select Skip Validation in a task configuration window? 

A: If you get "undefined variables" errors while saving the settings of a task, but you are confident that the Liquid or SQL expressions that you enter in field settings or conditions are correct, you can select Skip Validation so that the settings can be saved. This is because Workflow does not have all the data structures for validation prior to runtime. It cannot validate all variables or parameters.

Q: I retrieved the data field I need in a task, why is it not available in a dropdown list of a downstream task?

A: The data field may have been retrieved as part of an array. Only objects in the payload are available for selection in data field lists. You can add an iterate task after the data retrieval task to split the array into objects.

Q: I want to use the email task to send notifications, but the only available "From Email" option is How can I add the email of my organization to the list?

A: You need to submit a request at Zuora Global Support. Remember to specify your tenant ID and the email you want to use in the request.

Q: I included an approval task in a workflow and specified the email of the approver in the task. When I ran the workflow, the approval didn't get an email about the approval. Why is that?

A: The approver of an approval task does not get automatic notifications. The approver needs to go to the Workflow UI to find out and, if any, approve or reject the approval request. For details, see Process approval requests in Workflow.

Q: Which version of Liquid is used in Workflow?

A: As of July 2021, the version of Liquid used in Workflow is 5.0.1.

Q: With the Invoice Settlement feature enabled in my tenant, are Workflow tasks and templates compatible with Invoice Settlement?

A: All Workflow tasks are compatible with the Invoice Settlement feature. Most of the Workflow templates are compatible, except for the following templates.

  • Invoicing: Negative Invoice Balance move to Positive Invoices
  • Payments: Chargebacks -> Write Off Invoice + Cancel Subscription