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Presentment dashboard

Zuora

Presentment dashboard

Zuora System Health dashboard for Presentment (Presentment dashboard) collects and displays data about billing document presentment usage, failure, and performance in near real time. Through the Presentment dashboard, you can view data about all the billing document presentments in your Zuora tenant within the last 30 days. You can use this dashboard to detect and troubleshoot presentment issues.

For more information about the System Health feature, see Zuora System Health.

Prerequisites

For more information, see Zuora System Health prerequisites.

Presentment metrics

The following table provides descriptions of the Presentment metrics.

Metric

Description

Presentment Usage

The number of billing document presentment calls sent to Zuora within a specified time range, including successful and failed billing document presentment calls.

When hovering over each time interval bar, you can view the breakdown data of that time range. You can drill down to deeper levels of details by clicking a time interval bar.

  • success: The bar displays the number of successful billing document presentment calls on a specific day or in a specific hour or minute, and the period-over-period percentage in the number accordingly. 
  • error: The bar displays the number of failed billing document presentment calls on a specific day or in a specific hour or minute, and the period-over-period percentage in the number accordingly.

Presentment Failures

The number of failed billing document presentment calls within a specified time range.

When hovering over each time interval bar, you can view the breakdown data of that time range. You can drill down to deeper levels of details by clicking a time interval bar.

Presentment Performance

Presentment call handling time for a given vendor within a specified time range. Presentment call handling time means the sum of the request time and the response time of a billing document presentment call.

  • P95: 95th percentile of the response time data
  • P90: 90th percentile of the response time data
  • P50: 50th percentile of the response time data

When hovering over each time interval bar, you can view the breakdown data of that time range. You can drill down to deeper levels of details by clicking a time interval bar.

View data in the Presentment dashboard

The Presentment dashboard is located under the System Health section in the left navigation. It contains a data summary section and three tabs that display the usage, failure, and performance data related to billing document presentments separately.

  • Data Summary section: Located at the top of the dashboard, this section contains the following data boxes that display real-time data summaries within the last seven days.
    • Total: This data box displays the total number of successful and failed billing document presentment calls sent to Zuora within the last seven days, and the week-over-week change in the number. 
    • Success: This data box displays the total number of successful billing document presentment calls sent to Zuora within the last seven days, and the week-over-week change in the number.
    • Failed: This data box displays the total number of successful and failed billing document presentment calls sent to Zuora within the last seven days, and the week-over-week change in the number.
  • Overview tab: This tab displays the data of the Presentment Usage metric. 
  • Failures tab: This tab displays the data of the Presentment Failures metric.
  • Performance tab: This tab displays the data of the Presentment Performance metric.

After you open a tab in the dashboard, take the following steps to view the data:

  1. Configure filters.
    You can customize the data to be displayed by configuring filters.
    • In the upper right of the dashboard, click the Filters icon.
    • Use the Timeframe, Start Time, and End Time fields to specify the time range, and use the Document Type and Template Format fields to specify billing document type and template format. 
    • Available only in the Failures tab: Select a specific error category from the Error Category list, and search for a document number in the Document Number field if needed.
    • Click Apply to apply the filter, or click Reset to go back to the default filter configuration.
  2. View the trend chart.
    • Select the time interval of the chart by using the interval radio buttons in the upper right of the chart.
      Note that available interval options vary based on the length of the selected time range.
    • When hovering over each bar, you can view the breakdown data of that time range, which contains the change percentage compared to the previous interval.
  3. Use the table below the trend chart to view detailed data within the selected time range. 
    • By default, the table displays all the items within the specified time range. You can narrow the scope down to a specific interval by clicking a bar in the chart.
    • To go back to the global time-range set in the filter, you can click Reset next to the specific time range displayed above the bar chart.
    • You can download the table as a CSV file by clicking the download icon  in the upper right of the table.
    • You can click a header of a column to sort the data.
      In the Failures tab, you can view the details of a billing document presentment error in the table below the trend chart.
    • You can click the link of a billing document number displayed in the table to go to the billing document details page.