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Knowledge Center > Integrations > NetSuite Connector > Integration Between Zuora and NetSuite > Payment Transaction Sync

Payment Transaction Sync

Overview

This integration syncs payments applied to one or more invoices to and from NetSuite payments with Zuora. The payment integration is implemented as two separate syncs: Zuora payments to NetSuite and NetSuite payments to Zuora.

About the Payment Transaction Sync

Custom fields will be added to the NetSuite payment object:

  • Only processed payments will be synced to NetSuite.
  • One payment may be applied to one or more invoices.
  • No actual credit card data will be synced in either direction.
  • The accounting code for the payment is determined by the payment method and is configured and maintained manually within the associated NetSuite Payment Method.
  • Payments that are voided or cancelled before they are transferred to accounting will not be synced.
  • A payment that has been transferred to accounting cannot be voided.
  • Overpayments are not supported.

Review the Transaction Sync Preferences. These preferences are important, and control the behavior and data mapping of the sync, including the payment number.

Transaction Sync Notes

  • Either payment sync can be disabled completely from the NetSuite Connector Advanced Settings. However, you should disable this only under the guidance of Zuora Services.
  • The NetSuite Payment sync is disabled by default. To enable it, go to the NetSuite Connector Advanced Settings.
  • The Zuora Payment sync will not execute if Zuora does not calculate taxes (if the NetSuite Connector Advanced Setting for Use Standard Invoice Sync is false).

Payment Transaction Sync Rules: Zuora to NetSuite

This process syncs Zuora payments to NetSuite customer payments.

This integration syncs records according to the following rules:

  1. Zuora Payment records are synced if they meet the following criteria:
    • The related customer account option Sync To NetSuite is not set or set to Yes.
    • The Status is Processed.
    • The Transferred to Accounting status is No, Error, or Processing.
    • The Effective Date is greater than or equal to the Payment Cutover Date (if the value is specified in the NetSuite Connector Advanced Settings).
  2. The following validations are performed during the sync to ensure data integrity:
    • The Zuora payment method matches a valid NetSuite payment method. See Reconcile Data Between Zuora and NetSuite for more information.
    • The associated Zuora invoices have been synced (they have an IntegrationId).
    • If populated, the associated Zuora account's NetSuite location matches a valid NetSuite location.
    • If populated, the associated Zuora account's NetSuite class matches a valid NetSuite class.
    • If populated, the associated Zuora account's NetSuite department matches a valid NetSuite department.
  3. The Zuora payment’s Integration Status is updated to Creating Payment and Transferred to Accounting is updated to Processing to indicate the record is currently being synced and to assist with error recovery.
  4. If the Zuora payment is applied to more than one invoice, the NetSuite payment will also be applied to multiple invoices.
  5. Upon successful creation of the NetSuite payment, the new NetSuite internal ID is written back to the Zuora payment record, the Integration Status is set to Sync Complete, and Transferred to Accounting is set to Yes.

Sync Notes

  • Once synced successfully, no further changes to the Zuora payment will be synced, including cancellations. If you need to resync a payment, you can manually delete the NetSuite payment and set the Zuora payment’s Transferred to Accounting to No. However, if a payment is voided or canceled before it is picked up by the sync, the payment will be ignored.
  • Transferred to Accounting values of Null in the API will appear as No in the Zuora UI. 
  • See NetSuite Classifications for information about how classifications are mapped for NetSuite transaction header and details.
  • Credit card data is not transferred.

Deposit-To Account Information

The Deposit-To account is where the payment amount will be placed. This is determined by the Deposit-To account configured on the referenced payment method within NetSuite. NetSuite Connector does not use the Accounting Code field on the Zuora payment method.

Payment Transaction Sync Flow: Zuora to NetSuite

overview_payment_txn.png

Payment Transaction Sync Rules: NetSuite to Zuora

This process syncs NetSuite customer payments applied to one or more Zuora invoices to Zuora payments.

This integration syncs records according to the following rules:

  1. NetSuite payment records are synced if they meet the following criteria:
    • The related customer account must be synced (the Zuora Customer ID cannot be empty).
    • The payment’s Integration Status is not Sync Complete.
    • The payment is fully applied (the Amount Remaining is 0).
    • The Zuora Origin is not ZUORA.
    • The payment is applied to at least one invoice that came from Zuora (where transaction type is invoice, Zuora Type is INVOICE, and Zuora ID is not empty).
  2. The following validations are performed during the sync to ensure data integrity:
    • The associated Zuora invoice has been synced (it has an IntegrationID).
    • The NetSuite payment method matches a valid Zuora payment method.
  3. The NetSuite payment’s Integration Status is updated to Creating Payment to indicate the record is currently being synced and to assist with error recovery.
  4. If the NetSuite payment is applied to more than one Zuora invoice, the Zuora payment will also be applied to multiple invoices. This is done by creating a Zuora payment in Draft status, adding each invoice reference, then updating the payment status to Processed.
  5. After creating the Zuora payment successfully, the new Zuora ID is written back to the NetSuite payment record and the Integration Status is set to Sync Complete.

Sync Notes

Once synced successfully, any additional changes to the NetSuite payment will not be synced, including cancellations and deletions. If you need to resync a payment, you must manually cancel the Zuora payment and clear the Integration Status and Zuora ID fields on the NetSuite payment. 

Last modified
11:19, 10 Jan 2017

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