Payment Transaction Sync (Invoice Settlement Enabled)

Overview

This integration syncs applied, unapplied, and unassigned payments to and from NetSuite payments with Zuora if Invoice Settlement is enabled for your Zuora Tenant. The payment integration is implemented as two separate syncs: Zuora payments to NetSuite and NetSuite payments to Zuora.

About the Payment Transaction Sync (Invoice Settlement Enabled)

Custom fields will be added to the NetSuite payment object:

• Only processed payments will be synced to NetSuite.
• One payment may be applied to one or more invoices.
• No actual credit card data will be synced in either direction.
• The accounting code for the payment is determined by the payment method and is configured and maintained manually within the associated NetSuite Payment Method.
• Payments that are voided or canceled before they are transferred to accounting will not be synced.
• A payment that has been transferred to accounting cannot be voided.
• Unapplied payments and partial payments are supported.

Review the Transaction Sync Preferences. These preferences are important, and they control the behavior and data mapping of the sync, including the payment number.

Payment Transaction Sync Rules: Zuora to NetSuite

This process syncs Zuora payments to NetSuite customer payments.

This integration syncs records according to the following rules:

1. Zuora Payment records are synced if they meet the following criteria:
   • The related customer account option Sync To NetSuite is not set or set to Yes.
   • The Status is Processed.
   • The Transferred to Accounting status is No, Error, or Processing.
   • The Effective Date is greater than or equal to the Payment Cutover Date (if the value is specified in the NetSuite Connector Advanced Settings).
2. The following validations are performed during the sync to ensure data integrity:
   • The Zuora payment method matches a valid NetSuite payment method. See Reconcile Data Between Zuora and NetSuite for more information.
   • The associated Zuora invoices have been synced (they have an IntegrationId).
   • If populated, the associated Zuora account's NetSuite location matches a valid NetSuite location.
   • If populated, the associated Zuora account's NetSuite class matches a valid NetSuite class.
   • If populated, the associated Zuora account's NetSuite department matches a valid NetSuite department.
3. The Zuora payment’s Integration Status is updated to Creating Payment and Transferred to Accounting is updated to Processing to indicate the record is currently being synced and to assist with error recovery.
4. If the Zuora payment is applied to more than one invoice or debit memo, the NetSuite payment will also be applied to multiple invoices and/or debit memos.
5. Upon successful creation of the NetSuite payment, the new NetSuite internal ID is written back to the Zuora payment record, the Integration Status is set to Sync Complete, and Transferred to Accounting is set to Yes.

Payment Transaction Sync Rules: NetSuite to Zuora

This process syncs NetSuite customer payments to Zuora payments.

This integration syncs records according to the following rules:

1. NetSuite payment records are synced if they meet the following criteria:
   • The related customer account must be synced (the Zuora Customer ID cannot be empty).
   • The payment must be applied to at least one invoice or debit memo that came from Zuora (where transaction type is invoice and Zuora ID is not empty), or fully unapplied (the Amount Remaining is greater than 0 and Amount Paid is 0).
   • The Zuora Origin is not ZUORA.
   • If the payment is fully applied, it must be applied to at least one invoice or debit memo that came from Zuora (where transaction type is invoice and Zuora ID is not empty).
   • The Zuora Sync Updates field is Yes.
2. The following validations are performed during the sync to ensure data integrity:
   • The associated Zuora invoice or debit memo has been synced (it has an Integration ID), if there is one.
   • The NetSuite payment method matches a valid Zuora payment method.
3. The NetSuite payment’s Integration Status is updated to Creating Payment to indicate the record is currently being synced and to assist with error recovery.
4. If the NetSuite payment is applied to more than one Zuora invoice or debit memo, the Zuora payment will also be applied to multiple invoices and/or debit memos.
5. After creating the Zuora payment successfully, the new Zuora ID is written back to the NetSuite payment record and the Integration Status is set to Sync Complete.