Configure Advanced Settings

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Configure Advanced Settings


In the Advanced Settings screen, configure cutover dates and whether to disable sync operations for specific processes.  

Advanced Settings Page

Transaction Cutover Dates

When migrating data to Zuora Billing, you can set a cutover date to have the integration process ignore transactions created or modified prior to the cut over date. A cutover date can be specified for the following sync types:

  • Invoices
  • Payments
  • Payment Refunds
  • Invoice Item Adjustments

This feature is intended to be used if both Zuora and NetSuite systems have been in use prior to NetSuite Connector setup and each contains data that will need to be manually replicated.

Disable/Force Syncs

This option allows you to disable a particular sync process: Zuora Invoice Sync, Zuora Payment Sync, Zuora Payment Refund Sync, or Zuora Invoice Item Adjustment Sync. Disable the sync processes if you are using a custom sync in place of the sync processes included as part of the NetSuite Integration. See Disabling Sync Processes for more information.

 If you disable a sync without having a custom sync deployed, the NetSuite Integration may not sync properly. 

Credit Memo and Refund Sync Preferences

By default, the NetSuite Credit Memo Sync and NetSuite Refund Sync processes are disabled. See Credit Memo Transactions and Refund Transactions for more information about these sync processes. 

Error Handling

  • Enable Debug Logging: Select this to write diagnostics details to the sync log. Use this feature to assist with troubleshooting. 
  • NetSuite Error Limit for Debugging: This option is ignored without enabling debug logging. If you choose 100 from the drop-down, the first 100 error messages from NetSuite are printed to the logs. If Default from the drop-down is selected, 50 errors are displayed. If debug logging is not enabled,  errors are grouped and limited to a total of 10,000 characters for performance.

Other Settings

  • Use Standard Invoice Sync: If Zuora is calculating tax, select Yes to prevent NetSuite from applying taxation rules. If NetSuite is calculating tax, select No.
    • Zuora recommends that you use the default value, Yes, to use the Standard Invoice sync. 
    • If you select Yes - NetSuite Int’l Edition, tax-related fields will not be mapped during the Zuora Invoice sync. This differs from the No values in that the subsequent transaction syncs (payment, refund) will continue to run.
    • If you select No, only Invoices will be synced from Zuora to NetSuite. Zuora will not modify the invoice header tax code and Zuora and NetSuite transactions (other than Invoices) will not be synced. If you are calculating tax in Zuora, you must confirm that sales tax is disabled for customers who are being charged sales tax in Zuora. Please contact Zuora before changing this setting to No.
  • Enable Debug Logging: Select this to write diagnostics details to the sync log. Use this feature to assist with troubleshooting. 

 If Zuora is calculating the tax, you must include the jurisdiction when you upload the tax information to Zuora. If you do not include the jurisdiction, NetSuite Connector will not sync the tax information. 

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