July 2017 Release Notes

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July 2017 Release Notes

Welcome to the release notes for the Zuora July 2017 Release, R214. This release includes new Zuora features, enhancements, resolved issues, and improvements to the Knowledge Center.

For more information about the current product version, see Product Versions and Release Dates.

Release Schedule

The schedule for R214 deployment.


  • APISandbox Release Date: July 12, 2017
  • Production Release Date: July 19, 2017


  • APISandbox Release Date: July 25, 2017
  • Production Release Date: July 26, 2017


  • Zuora EU Data Center Launch
  • Supports More CSV Format Variations for Tax Rate Import
  • Supports CAPTCHA Challenge and Service Stop Thresholds for Payment Pages 2.0 


See API Changelog for a summary of REST API updates and documentation updates in the API Reference.

Billing and Payments

Tax Rate Import Now Supports More CSV Format Variations

Previously, you could only import tax rates as Windows Comma Separated CSV files using Microsoft Excel. Now, Zuora also supports the following CSV format variations for tax rate import:

  • MS-DOS Comma Separated from Microsoft Excel
  • Comma Separated Values from Microsoft Excel
  • Comma Separated Values from Google Sheets

See Tax Rates for more information.

Support CAPTCHA Challenge and Disabled Submit Thresholds for Payment Pages 2.0

Two thresholds are added to limit the maximum number of Payment Page submissions. Through the Zuora UI, you can configure these thresholds on the Payment Page configuration page. 

  • Display CAPTCHA Threshold: When end users hit this threshold by repeatedly submitting incorrect information on the Payment Page, they must pass the CAPTCHA challenge before each further Payment Page submission.
  • Disabled Submit Threshold: When end users hit this threshold by repeatedly submitting incorrect information on the Payment Page, Zuora will block all further Payment Page submissions.

See Configure Advanced Security Checks for Payment Pages 2.0 for more information.

Legacy PDF Generation Service Permanently Deprecated

The legacy PDF generation service is now permanently deprecated and taken offline. If you were still using the legacy PDF generation service before this release, Zuora migrates your tenant to the new PDF generation service. To further minimize the small risk of presentment errors, test PDF outputs to ensure that new service produces the expected results. 

See Upgrade to New Invoice File Generation Service for more information about testing PDF outputs.

Resolved: Individual Payment Run Page Showed Incorrect Number of Invoices and Unprocessed Invoices 

The payment runs sometimes returned the incorrect number of invoices and unprocessed invoices on the individual payment run page. This was because payment runs only validated invoices, such as balance and due date, but did not do any further validations, such as payment methods, payment gateways. For example, the owner of an invoice, which is associated with a payment run, had no valid payment methods and the maximum number of payment retries was reached. This invoice was not included in the number of invoices for this payment run.

This issue is now resolved. The Number of Invoices and Number of Unprocessed fields now show the correct values.

Resolved: Payment Runs Returned Incorrect Total Value of Payments Under Certain Conditions

During processing of a payment run, if you cancelled or voided the payments generated from this payment run, the value of the Total Value of Payments field on the payment run detail page might be incorrect. The cancelled and voided payments might be included in the calculation of the total value of payments.

This issue is now resolved. The Total Value of Payments field now shows the correct value.


EU Data Center

With the opening of Zuora EU Data Center in July 2017, Zuora now operates two geographically separated data centers in US and Europe.

Zuora EU Data Center hosts a completely isolated instance of the Zuora services, hosted completely in the cloud. No customer data will be copied or replicated between US and EU.

See Zuora Data Centers for more information.

Payment Gateways and Payment Method Updaters

Customers using the following gateways and payment method updaters need to provide Zuora's new EU IP addresses for whitelisting directly with the gateway partners:

  • Ingenico ePayments Payment Gateway
  • QValent Quick Gateway
  • SagePay Gateway
  • Chase Paymentech Account Updater
  • WorldPay High Capacity Gateway Updater

See Outbound IP Address Whitelisting for the IP addresses.

Zuora for Salesforce Release

The following articles describe the latest features of Zuora CPQ:


The following articles describe the latest features of Zuora Reporting and the Zuora Insights add-on:


Current WSDL version: 86

See Zuora WSDL for information on how to check your version and download the latest version.

SOAP API Change History

See Zuora SOAP API Version History for a summary of updates made to the SOAP API in recent Zuora releases.

Knowledge Center

We have updated the following Knowledge Center articles based on your feedback:

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