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Write Off Invoices

Zuora

Write Off Invoices

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This feature is only available if you have Invoice Settlement enabled. The Invoice Settlement feature is generally available as of Zuora Billing Release 296 (March 2021). This feature includes Unapplied Payments, Credit and Debit Memos, and Invoice Item Settlement. If you want to have access to the feature, see Invoice Settlement Enablement and Checklist Guide for more information.

You can write off unpaid invoices that are in Posted status through both the Zuora UI and REST API. If any exception occurs during invoice write-off, the operation will roll back.

To write off a posted invoice through the REST API, see PUT Write off invoice for more information.

To write off a posted invoice through the Zuora UI:

  1. In the left navigation area, navigate to Billing > Invoices.
  2. On the All Invoices page, click the invoice that you want to write off.
  3. On the invoice detail page, click more > Write Off Invoice.
  4. In the displayed Write Off Invoice dialog, configure the following information:
    1. In the Memo Date field, specify the date when the credit memo is created.
      The memo date must be later than or equal to the invoice date.
    2. In the Reason Code field, enter a reason code for the credit memo to be created.
    3. In the Comment field, enter a comment for the credit memo to be created.
  5. Click save.

If the invoice is written off successfully, you can find the auto-generated credit memo in the transaction table. See Invoice Write-Off for more information.